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Forum: IP Telephony and Convergence 09-19-2018, 07:23 AM
Replies: 2
Views: 1,781
Posted By marzahn
Solution Delivered Dial by Name

Usually as you are keying in a name, the called PBX will offer you a selection of names from which to choose. So you will can select either "smith" or "pmith" as needed.;)
Forum: IP Telephony and Convergence 09-19-2018, 05:25 AM
Replies: 2
Views: 1,781
Posted By marzahn
Solution Delivered Dial by Name

Usually as you are keying in a name, the called PBX will offer you a selection of names from which to choose. So you will can select either "smith" or "pmith" as needed.;)
Forum: Contact Center Applications 06-29-2018, 10:02 AM
Replies: 3
Views: 3,633
Posted By marzahn
Solution Delivered Is the CMS Server Build Correct?

When you installed the supervisor client, what server version did you specify. I see something like this when installing a 17.x supervisor client on a CMS 15 server. You can run the installation...
Forum: Avaya Aura & Unified Communications 06-29-2018, 09:55 AM
Replies: 6
Views: 9,707
Posted By marzahn
Solution Delivered It Could Be the Users Carrier

Did you do the installation or did you leave it up to the user? The best results I have had is building it on the PC at work and then directing the user to remote into his or her desktop.:) Also we...
Forum: Contact Center Applications 05-02-2018, 10:52 AM
Replies: 4
Views: 2,501
Posted By marzahn
Question Were you able to resolve this

It would be good information for the folks here.:)
Forum: IP Telephony and Convergence 05-02-2018, 10:45 AM
Replies: 6
Views: 5,090
Posted By marzahn
Question Did you remove all registry references

I found that I have to remove all references to CMS when I reinstall it. You might need to do the same for one-X.
Forum: IP Telephony and Convergence 05-02-2018, 10:06 AM
Replies: 4
Views: 4,562
Posted By marzahn
Solution Delivered Solution Using a Bridged Appr., Coverage Path and EC500

I was asked to set up a new building security line. The required parameters were. A number calls the following in order . . .


Security [2 rings and then to]
Facilities + cell phone [2 rings...
Forum: Messaging 03-23-2018, 10:16 AM
Replies: 1
Views: 4,804
Posted By marzahn
Solution Delivered We Use FTP Pro

First of all it depends on what does the back up. We use a system that requires a software "agent" on each server to be backed up.

But for this particular requirement, I use Ipswitch WS_FTP to...
Forum: Contact Center Applications 03-23-2018, 10:06 AM
Replies: 4
Views: 2,501
Posted By marzahn
Solution Delivered Make Your MLN a VDN

I take it that this is your main listed number (MLN). If so I would turn the MLN into a vector directory number VDN and satisfy your requirements in a vector. That's the way we do it.:D
Forum: IP Telephony and Convergence 03-23-2018, 09:57 AM
Replies: 4
Views: 4,562
Posted By marzahn
Question Try Using EC500

Here's how we run our help desk. And I hope this might work for you.


Use two route-to steps to ring a station for each of the two teams.
Then have each ring-to destination pass the call to...
Forum: Enterprise PBX Communications Systems 03-23-2018, 05:22 AM
Replies: 2
Views: 5,206
Posted By marzahn
Solution Delivered Add a coverage path to the HuntGroup

As soon as you said hunt-group, my first thought was to add the VDN of the split you want for the end point as the coverage path. The only "gotcha" in this is that you cannot cover to a cover. So...
Forum: Enterprise PBX Communications Systems 09-29-2017, 04:56 AM
Replies: 2
Views: 6,136
Posted By marzahn
Solution Confirmed That was the answer Mitta!

Try to dial 711 from Trunk Line TAC number and confirm if this is successful or not.
:)Success

Ensure You have a entry in dial plan for 711 3 3 as ars, put trace in CM share the trace log. Also...
Forum: Enterprise PBX Communications Systems 09-28-2017, 10:55 AM
Replies: 2
Views: 6,136
Posted By marzahn
Question Connecting to 711 without using the FAC "9"

My firm is working into the 21st century by "fits and starts.":o One of my recent tasks is to insure that a staff person can call the 711 service when required.

I confirmed that staff can dial...
Forum: IP Telephony and Convergence 09-27-2017, 06:43 AM
Replies: 7
Views: 3,734
Posted By marzahn
Solution Confirmed Well Done Mark!

Thank you for the "heads up" on this important topic. I always like to like to "Get it right." Much appreciated!:D
Forum: IP Telephony and Convergence 09-27-2017, 06:39 AM
Replies: 7
Views: 3,734
Posted By marzahn
Solution Delivered What is the Situation?

It can be just as you say but probably not from your phone. To be clear this will be one of the dreaded "It depends" answers:

If a station dials 911, the system places the call to whatever...
Forum: IP Telephony and Convergence 09-26-2017, 10:46 AM
Replies: 7
Views: 3,734
Posted By marzahn
Question Is there a Person Present?

I know of nothing that Avaya offers in the case of someone who is physically present with the user. In any case, it would not be smart to have a visable button to push. This is the purpose of hidden...
Forum: IP Telephony and Convergence 09-26-2017, 10:11 AM
Replies: 7
Views: 3,734
Posted By marzahn
Solution Delivered Malicious Call Trace.

I'm sorry friends. This is MCT (my bad).:o look in either Avaya AuraTM Communication Manager Feature Description and Implementation
or
Avaya AuraTM Communication Manager Screen Reference

for...
Forum: Telephones, Adjuncts, and Adapters 09-26-2017, 09:18 AM
Replies: 3
Views: 5,088
Posted By marzahn
Solution Delivered Allow VDN Override

First of all I regret that I took so long to answer.:o Please look at tab one of the related vector directory number (VDN). There is an option called "Allow VDN Override?" Change the selection to "y"...
Forum: IP Telephony and Convergence 09-26-2017, 08:58 AM
Replies: 2
Views: 2,075
Posted By marzahn
Solution Delivered What Need are You Trying to Address?

If you are looking to insure reports on internal station to station calls, use the "intra-switch-cdr" table.

If your concern is for call recording that does no use a Meet-me conference connection,...
Forum: IP Telephony and Convergence 09-26-2017, 08:30 AM
Replies: 7
Views: 3,734
Posted By marzahn
Solution Delivered Not Possible

:confused: The button is called "criss-alert." The whole reason for the button is to alert the station's user.
Forum: Contact Center Applications 09-26-2017, 08:25 AM
Replies: 1
Views: 1,570
Posted By marzahn
Question Can an Agent Receive a Call Now?

Here are the conditions:

The agent is . . .


logged in
set to “auto in”
in an “available” state
not set to “Auxiliary Work”
in the “After Call...
Forum: IP Telephony and Convergence 09-07-2017, 05:11 AM
Replies: 1
Views: 2,038
Posted By marzahn
Exclamation I do not think Polycom Stations work that way.

In my experience you connect wired or wireless mics from the two legs opposite the connection to the power unit.:D
Forum: Telephones, Adjuncts, and Adapters 09-06-2017, 08:56 AM
Replies: 3
Views: 5,088
Posted By marzahn
Question Need for more info

What do you see now?
and what Avaya flavor are you running?
Forum: Contact Center Applications 07-18-2017, 11:43 AM
Replies: 2
Views: 2,026
Posted By marzahn
Exclamation Questions for the sake of clairity

I am never embarrassed by asking what something means. And I have been in the industry for 20 years. Our industry seems to be enamored of acronyms and word substitutions. So I reserve the right to...
Forum: Telephones, Adjuncts, and Adapters 07-18-2017, 10:38 AM
Replies: 3
Views: 5,987
Posted By marzahn
Question Ringing to a Bridged Appearance

Yes. That is the person's assertion. He tells me that people who should not know the extension of the bridged appearance, show up ringing in on them. I doubt this is the case. But I would like to be...
Showing results 1 to 25 of 236

 
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