Avaya Support Forums  

Go Back   Avaya Support Forums > Search Forums

Showing results 1 to 2 of 2
Search took 0.00 seconds.
Search: Posts Made By: aismail
Forum: Avaya Aura & Unified Communications 07-14-2021, 09:40 AM
Replies: 0
Views: 6,331
Posted By aismail
Solution Delivered Oceana trying to route call while agent already has one call

Originally within Oceana implementation guide, Oceana skill should have multiple call handling disabled.

In our case, the issue we have is causing the “Routed Call to busy agent” keeps on waiting...
Forum: Avaya Aura & Unified Communications 07-12-2021, 11:55 AM
Replies: 0
Views: 5,803
Posted By aismail
Multiple Call Merge in one Segment Avaya Oceana


We have recently gone live at our sight with Avaya Oceana 3.8
we are experiencing a strange scenario where the multiple calls will get merged into on large segment usually around 2 HR (as...
Showing results 1 to 2 of 2

Forum Jump

All times are GMT -7. The time now is 11:15 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.