Avaya Support Forums  

Go Back   Avaya Support Forums > Search Forums

Showing results 1 to 20 of 20
Search took 0.01 seconds.
Search: Posts Made By: sharm112
Forum: IP Office Contact Center 10-13-2016, 05:21 AM
Replies: 0
Views: 1,575
Posted By sharm112
ASA(Average Speed of Answer Value) is incorrect on Realtime Data

Hello all,

I wanted to check if below is possible in IPOCC

Currently ASA is calculated based on Time taken by Caller in IVR + Announcement Time +Wait time in Queue.

Is there a way...
Forum: IP Office Contact Center 08-01-2016, 03:21 AM
Replies: 1
Views: 1,158
Posted By sharm112
Found the issue- There is a Auto- unpause option...

Found the issue- There is a Auto- unpause option in IPO
Forum: IP Office Contact Center 08-01-2016, 03:09 AM
Replies: 1
Views: 1,158
Posted By sharm112
Call Recording unpauses itself after 5-10 secs

We have weird issue - when an Agent pauses a recording from UI for security reasons, Recording auto un-pauses itself after 5-10 secs.

Calls are getting Recorded via TOPIC
IPO<Users<Voice...
Forum: IP Office Contact Center 03-31-2016, 06:15 PM
Replies: 3
Views: 1,665
Posted By sharm112
Thanks a ton..That solved the issue... Another...

Thanks a ton..That solved the issue...
Another quick question - Is there a way to delegate multiple emails to an agent in one click. We can only delegate emails one by one.
Forum: IP Office Contact Center 03-29-2016, 11:29 PM
Replies: 3
Views: 1,665
Posted By sharm112
IPOCC Email Queue

Does anyone know how to increase Queue in Emails TOPIC. Right now. I can't get more than 500 Emails Queued. Customers needs to extend this as once in a while they get a lot of emails and it may take...
Forum: IP Office Contact Center 03-15-2016, 08:38 PM
Replies: 2
Views: 1,333
Posted By sharm112
Thanks mate, What about delegate button.. Do you...

Thanks mate, What about delegate button.. Do you know if it will be a feature in future IPOCC release.. similarly to how we can change UI for telephony.buttons
Forum: IP Office Contact Center 03-14-2016, 08:02 PM
Replies: 6
Views: 1,893
Posted By sharm112
I had the same issue .The new script provided has...

I had the same issue .The new script provided has resolved the issue . PFA the script
Forum: IP Office Contact Center 03-14-2016, 07:58 PM
Replies: 2
Views: 1,333
Posted By sharm112
delegate Key in Emails

Good Morning Everyone !

Is there a way to remove delegate button from Agent UI in email section. Customer does not want to allow agents to delegate emails to other agents/ or If we can block them...
Forum: IP Office Contact Center 03-14-2016, 07:56 PM
Replies: 5
Views: 2,042
Posted By sharm112
Thanks kruegerb...

Thanks kruegerb (https://support.avaya.com/forums/member.php?u=19065),

yes, it fixed the issue. It was the IVR Script :)
Forum: IP Office Contact Center 03-14-2016, 07:53 PM
Replies: 5
Views: 1,976
Posted By sharm112
Thanks Benny. Yes, I think i will end up doing...

Thanks Benny. Yes, I think i will end up doing that .
Forum: IP Office Contact Center 03-08-2016, 09:29 PM
Replies: 5
Views: 1,976
Posted By sharm112
Hello George, Thanks for the reply. Sign OFF...

Hello George, Thanks for the reply. Sign OFF prevention will also limit them to take breaks. I want to explore a possibility of greying out or denying Agents the access to choose which group they can...
Forum: IP Office Contact Center 03-07-2016, 10:33 PM
Replies: 5
Views: 1,976
Posted By sharm112
Block agents to sign off

Is there a way to block agents from Signing OFF from Agent groups in IPOCC.
If an agent is in multiple groups, he can choose which group he wants to be a part of, Is there a way to block this.
Forum: IP Office Contact Center 03-07-2016, 05:38 PM
Replies: 2
Views: 1,772
Posted By sharm112
IPOCC 9.1.6 is on Avaya support website now. !

IPOCC 9.1.6 is on Avaya support website now. !
Forum: IP Office Contact Center 03-07-2016, 05:25 PM
Replies: 5
Views: 2,042
Posted By sharm112
Hello kruegerb and Kalpana,...

Hello kruegerb and Kalpana, (https://support.avaya.com/forums/member.php?u=19065)

Issue is only with Callback using IVR script. If i run campaign, OB dialer works fine.

Basically, when leaving...
Forum: IP Office Contact Center 03-07-2016, 05:04 PM
Replies: 10
Views: 4,984
Posted By sharm112
Got this Working by re-configuring SMTP...

Got this Working by re-configuring SMTP connector. Thanks everyone
Forum: IP Office Contact Center 03-02-2016, 11:45 PM
Replies: 10
Views: 4,984
Posted By sharm112
Thanks marquardt...

Thanks marquardt (https://support.avaya.com/forums/member.php?u=25317). I have configured the above. Emails still can't be recieved. Emails are coming through to exchange but not getting pushed to...
Forum: IP Office Contact Center 03-02-2016, 09:52 PM
Replies: 10
Views: 4,984
Posted By sharm112
SMTP connector Exchange IPOCC

We have a customer who does not have POP3 or IMAP so we will be using SMTP. Agents can send emails but cannot recieve them. I read in past forums that we need SMTP connector to be configured and i...
Forum: IP Office Contact Center 03-02-2016, 09:48 PM
Replies: 5
Views: 2,042
Posted By sharm112
Callback Dialer

Hello Guys, I have an issue where when customer leaves callback number. Dialer puts time as 03/02/2016 11:00 when callback number is left at anytime example : 02nd march 2016 3:00P.M. When i do a...
Forum: IP Office Contact Center 03-02-2016, 09:47 PM
Replies: 11
Views: 5,456
Posted By sharm112
Callback dialer

Hello Guys, I have an issue where when customer leaves callback number. Dialer puts time as 03/02/2016 11:00 when callback number is left at anytime example : 02nd march 2016 3:00P.M. When i do a...
Forum: IP Office Contact Center 08-12-2014, 06:17 PM
Replies: 7
Views: 6,728
Posted By sharm112
Backup config?

How can i backup IPOCC ? I dont mean database but IPOCC configuration. Actually i want to backup existing config and then build IPOCC again and then restore that confi.
Showing results 1 to 20 of 20

 
Forum Jump

All times are GMT -7. The time now is 11:48 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.