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Forum: Small and Medium Business Communications 09-15-2020, 11:43 PM
Replies: 1
Views: 421
Posted By markgallagher
Bookmark...

Bookmark https://documentation.avaya.com/bundle/AdministeringAvayaIPOfficePlatformManagerR11.0/page/Moh.musiconhold.html

In brief, you need a WAV file of the following format: 8Khz Mono 16-bit...
Forum: Telephones, Adjuncts, and Adapters 08-13-2020, 12:22 AM
Replies: 11
Views: 10,510
Posted By markgallagher
It was a 'plantronics Explorer 50' - but that's...

It was a 'plantronics Explorer 50' - but that's missing the point.
Forum: IP Office Contact Center 08-11-2020, 02:09 AM
Replies: 2
Views: 550
Posted By markgallagher
Each user has two name settings. If you go into...

Each user has two name settings. If you go into the full configuration settings for a user, you will see 2 name fields; Name and Full Name.

Name is used for the user's login to applications. It...
Forum: Small and Medium Business Communications 07-26-2020, 11:50 PM
Replies: 1
Views: 1,289
Posted By markgallagher
If by "Hotline feature" you mean automatically...

If by "Hotline feature" you mean automatically dialing a number if the phone simply goes off-hook:

- 1403: Yes

- All digit phones: Yes.

- All J100 Series: Those that run in what is called...
Forum: Telephones, Adjuncts, and Adapters 06-28-2020, 11:40 PM
Replies: 1
Views: 561
Posted By markgallagher
For IP Office systems, the answer varies as the...

For IP Office systems, the answer varies as the conferencing is performed by the system rather than the phone.

Conferences can be up to 64 parties or larger (depends on the type of server running...
Forum: Small and Medium Business Communications 05-25-2020, 07:53 AM
Replies: 1
Views: 1,931
Posted By markgallagher
What model of phones?

What model of phones?
Forum: Small and Medium Business Communications 05-21-2020, 11:59 PM
Replies: 1
Views: 2,082
Posted By markgallagher
Where are the cfg files being stored? If its not...

Where are the cfg files being stored? If its not in the same folder as the manager application then it hasn't been installed with administrator rights. If so, deinstall and then install with admin...
Forum: Avaya Aura & Unified Communications 05-05-2020, 10:38 AM
Replies: 2
Views: 849
Posted By markgallagher
The Voicemail Pro client is not allowed to...

The Voicemail Pro client is not allowed to connect by default anymore. You need to log into the system's web manager and select Applications | Voicemail Pro - System Preferences | General and enable...
Forum: Small and Medium Business Communications 04-14-2020, 11:36 PM
Replies: 1
Views: 2,542
Posted By markgallagher
Always read the release notes before upgrading! ...

Always read the release notes before upgrading!

You cannot upgrade to 11.1 as yet. It requires a special process and can only be done by first upgrading to 11.0.4.3 which hasn't been released...
Forum: Telephones, Adjuncts, and Adapters 04-11-2020, 09:51 AM
Replies: 2
Views: 1,342
Posted By markgallagher
You can program up 12 soft keys. So 3 pages of 4....

You can program up 12 soft keys. So 3 pages of 4.

However, the screen can be used in single column or dual column modes.

In dual-column mode, each button has a different function and your 12...
Forum: Small and Medium Business Communications 03-30-2020, 11:43 PM
Replies: 5
Views: 8,843
Posted By markgallagher
When you unpack the installationfiles for the IP...

When you unpack the installationfiles for the IP Office Administration suite, look in the snmp_mibs folder.
Forum: Avaya Aura & Unified Communications 03-29-2020, 03:33 AM
Replies: 5
Views: 2,639
Posted By markgallagher
Disabling direct media is worth a try as a quick...

Disabling direct media is worth a try as a quick fix. But if it does resolve the issue, it means all you IP traffic for established calls is having to go through the control unit even when it doesn't...
Forum: Small and Medium Business Communications 03-18-2020, 01:27 PM
Replies: 2
Views: 2,924
Posted By markgallagher
Too many possible reasons. Does the failover...

Too many possible reasons. Does the failover server support SIP extensions to start with and go from there. Is it in the same SIP Domain as the normal system.

And why are you mixing H323 and SIP...
Forum: Small and Medium Business Communications 02-06-2020, 11:26 PM
Replies: 2
Views: 2,660
Posted By markgallagher
https://ipofficekb.avaya.com/businesspartner/ipoff...

https://ipofficekb.avaya.com/businesspartner/ipoffice/mergedProjects/voicemailpro/doing_a_manual_backup.htm
...
Forum: IP Telephony and Convergence 01-02-2020, 06:53 AM
Replies: 2
Views: 1,019
Posted By markgallagher
Its normal, the J139 does not support a range of...

Its normal, the J139 does not support a range of button functions that work on the J169, J179 phones. See...
Forum: Telephones, Adjuncts, and Adapters 12-19-2019, 01:28 AM
Replies: 2
Views: 5,151
Posted By markgallagher
Both models fully support POE installation, so...

Both models fully support POE installation, so rest assured on that subject.

The original J129 models (700513638) didn't have a socket for connecting an optional 5V PSU. That reduced the...
Forum: Small and Medium Business Communications 11-07-2019, 11:27 AM
Replies: 2
Views: 3,331
Posted By markgallagher
Communicator keeps its own local call log, it...

Communicator keeps its own local call log, it doesn't use the centralized call log held by the system. So it doesn't include calls that didn't actually alert on Communicator.
Forum: Small and Medium Business Communications 10-08-2019, 05:27 AM
Replies: 11
Views: 10,492
Posted By markgallagher
Repeat: The feature does exist in IP Office...

Repeat:
The feature does exist in IP Office R11.0. Look for Privacy Override Group under User | Telephony | Supervisor Settings.
Forum: IP Telephony and Convergence 09-18-2019, 12:02 AM
Replies: 7
Views: 5,714
Posted By markgallagher
How frequently is this an issue? If its...

How frequently is this an issue?

If its daily then you and the staff will have to accept the need to use either hot desking or authorization codes. Those are the features specifically designed...
Forum: Telephones, Adjuncts, and Adapters 09-17-2019, 10:08 AM
Replies: 11
Views: 10,510
Posted By markgallagher
I randomly bought the cheapest Bluetooth headset...

I randomly bought the cheapest Bluetooth headset I could find on Amazon as I only needed it for testing purposes - worked absolutely fine.
Forum: Small and Medium Business Communications 09-03-2019, 11:43 PM
Replies: 1
Views: 3,387
Posted By markgallagher
Not really. They can use Do Not Disturb...

Not really.

They can use Do Not Disturb (DND) with some DND Exception controls (short codes, buttons or phone menus) to add numbers that they want to allow past that DND - but it really isn't...
Forum: Small and Medium Business Communications 08-28-2019, 11:21 PM
Replies: 2
Views: 2,978
Posted By markgallagher
Look at "Mobile Call Control" in the IP Office...

Look at "Mobile Call Control" in the IP Office Manager help - allows a remote device to connect to dial tone on the system and dial any short code to turn things on off
Forum: Small and Medium Business Communications 08-05-2019, 11:10 PM
Replies: 3
Views: 3,851
Posted By markgallagher
Your vendor is absolutely wrong, the...

Your vendor is absolutely wrong, the 46xxsttings.txt file can be auto-generated and as I said, the recommendation is to let the system auto-generate the 46xxsettings.txt file and put any special...
Forum: Small and Medium Business Communications 07-30-2019, 07:20 AM
Replies: 2
Views: 3,640
Posted By markgallagher
If you use the J129's own conference features...

If you use the J129's own conference features then you are limited to 3. If you use the IP Office system's own conference features then up to 64.

If I recall correctly (not near my system so...
Forum: Small and Medium Business Communications 07-30-2019, 07:16 AM
Replies: 3
Views: 3,851
Posted By markgallagher
There is no 46xxsettings.txt file by default. The...

There is no 46xxsettings.txt file by default. The system automatically generates a temporary one in response to a request from a phone, using various system settings to generate the contents of the...
Showing results 1 to 25 of 398

 
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