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Forum: Contact Center Applications 07-02-2018, 05:05 AM
Replies: 1
Views: 4,546
Posted By ggeerts
We are using CMS 17, CM 16.3.

We are using CMS 17, CM 16.3.
Forum: Contact Center Applications 06-28-2018, 04:45 AM
Replies: 1
Views: 4,546
Posted By ggeerts
Direct Agent CMS Supervisor 17.x

We are using direct agents instead of 'normal' agents.
The business wants this.

Is it possible to measure the servicelevel of a direct agent?
I cannot use a skill report for the direct agent...
Forum: Avaya Aura & Unified Communications 02-08-2018, 06:36 AM
Replies: 0
Views: 3,142
Posted By ggeerts
OneX Communicator administrative mode

Hello all,

I am want to rollout OneX Communicator (latest version) to multiple users ( on windows 10 ) and have a question.

The install itself with the msi-file works fine but is it possible to...
Forum: Telephones, Adjuncts, and Adapters 05-31-2017, 12:15 AM
Replies: 1
Views: 9,122
Posted By ggeerts
9611G keep existing ringer volume after reset

Hi all,
Does anyone know if it is possible to keep the original ringer volume after a reset of the phoneset 9611G?
Every time a reset is performed our users complain that the ringer volume is...
Forum: Avaya Aura & Unified Communications 10-15-2013, 02:49 AM
Replies: 1
Views: 9,409
Posted By ggeerts
Real-Time Display crashes, avaya aura 6.3 SP10, IE9 win 7

I wonder if some of you came across this problem.

Since we've migrated to Avaya Aura Contact Center 6.3 SP 10, our
users complain that regular their Real-Time Display crashes.
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