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Forum: Contact Center Applications 03-22-2016, 09:53 AM
Replies: 0
Views: 2,893
Posted By boone6
Restrict agent search by other agents in AACC 6.4?

Is it possible to prevent an agent from searching for contacts worked on by other agents? The only option I have found so far is Agent Skillset Partitioning, which is described as:

• When you...
Forum: Contact Center Applications 11-09-2015, 09:23 AM
Replies: 1
Views: 3,277
Posted By boone6
Another update/thought: This issue did not...

Another update/thought:

This issue did not start to occur until AACC was updated from 6.3 to 6.4. Could there be a setting that was changed during the upgrade that is now causing the e-mail...
Forum: Contact Center Applications 11-05-2015, 06:29 AM
Replies: 1
Views: 3,277
Posted By boone6
AACC Multiplicity for WFO?

Hi All,

We are trying to get our NICE WFO (IEX 4.6) to function with multiplicity configured on AACC 6.4. What I am seeing from the RTD in CCMA is that a code is sent for both contacts (e-mail...
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