Avaya Support Forums  

Go Back   Avaya Support Forums > Search Forums

Showing results 1 to 3 of 3
Search took 0.00 seconds.
Search: Posts Made By: boone6
Forum: Contact Center Applications 03-22-2016, 09:53 AM
Replies: 0
Views: 2,893
Posted By boone6
Restrict agent search by other agents in AACC 6.4?

Is it possible to prevent an agent from searching for contacts worked on by other agents? The only option I have found so far is Agent Skillset Partitioning, which is described as:

• When you...
Forum: Contact Center Applications 11-09-2015, 09:23 AM
Replies: 1
Views: 3,277
Posted By boone6
Another update/thought: This issue did not...

Another update/thought:

This issue did not start to occur until AACC was updated from 6.3 to 6.4. Could there be a setting that was changed during the upgrade that is now causing the e-mail...
Forum: Contact Center Applications 11-05-2015, 06:29 AM
Replies: 1
Views: 3,277
Posted By boone6
AACC Multiplicity for WFO?

Hi All,

We are trying to get our NICE WFO (IEX 4.6) to function with multiplicity configured on AACC 6.4. What I am seeing from the RTD in CCMA is that a code is sent for both contacts (e-mail...
Showing results 1 to 3 of 3

Forum Jump

All times are GMT -7. The time now is 10:33 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.