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Search: Posts Made By: gsanadze
Forum: IP Office Contact Center 10-20-2018, 06:20 PM
Replies: 0
Views: 604
Posted By gsanadze
Agent semms to be logged but actually not

The issue: right after installation I login Agent for the first time. The application starts, accepts agent's credentials. Than I log Agent in to some group.

The application has green light on...
Forum: Small and Medium Business Communications 10-03-2018, 02:38 AM
Replies: 4
Views: 2,030
Posted By gsanadze
I found the reason

You need to connect the phone for this user extension and reboot One-X Portal

After that it starts to work correctly and refuses the login if the phone is not connected with clear message "You...
Forum: Small and Medium Business Communications 09-28-2018, 05:18 AM
Replies: 4
Views: 2,030
Posted By gsanadze
You have been logged out because the phone system became unavailable

"You have been logged out because the phone system became unavailable"

I got this message any time I try to login user to One-X Portal.

That started to appear after I upgraded to R11.
...
Forum: Small and Medium Business Communications 05-20-2018, 04:13 PM
Replies: 1
Views: 2,333
Posted By gsanadze
Avaya communicator is not working with microphone

I have one-way voice conversation with latest version of Avaya Communicator 2.1.4 - I am not heard when I talk through my PC's microphone.

Windows 10, new PC.

The mic is OK, it works...
Forum: Avaya Aura & Unified Communications 05-18-2018, 09:09 AM
Replies: 1
Views: 1,679
Posted By gsanadze
ASBCE rport RFC 3581

Does ASBCE support rport function?

rport is described in RFC 3581 as noted below.



RFC 3581 Symmetric Response Routing August 2003


purposes,...
Forum: Avaya Aura & Unified Communications 05-18-2018, 09:07 AM
Replies: 4
Views: 2,905
Posted By gsanadze
managed to chane M1 but not DNS

thx, I managed to change M1 IP using SBCEConfigurator.py command.

I also tried to changed DNS

But command I used

SBCEConfigurator.py change-dns-ip-fqdn

My Input
Forum: Avaya Aura & Unified Communications 05-14-2018, 03:22 PM
Replies: 4
Views: 2,905
Posted By gsanadze
the version is 7.2

the version is 7.2
Forum: Avaya Aura & Unified Communications 05-11-2018, 03:55 PM
Replies: 4
Views: 2,905
Posted By gsanadze
ASBCE - how to change IP interface after installation?

It happened once that after installation I found that M1 intrface is set incorectly.

How can I change M1 interface using Linux console?

The standart way (ifconfig eth0) does not work as...
Forum: Small and Medium Business Communications 02-08-2018, 10:52 AM
Replies: 0
Views: 623
Posted By gsanadze
Web Manager does not open IP500V2

What could it be? I have IP500V2 fully in operation (licenses OK, phones are connecter etc).

I try to open IP500V2 Control Unit with Web Manager.

At first step IP500V2 replies with...
Forum: Contact Center Applications 12-22-2017, 07:00 AM
Replies: 0
Views: 1,288
Posted By gsanadze
ACCS and Wallboard

Dear ACCS gurus!

Any information re ACCS and Wallboard?

Description, connection, administration?

Thanks in advance
Forum: Contact Center Applications 08-31-2017, 07:51 AM
Replies: 1
Views: 2,131
Posted By gsanadze
Proble solved

The reason was in incorrect OD script request to the database.

The real problem is that CCMS (or OD) provides no indication of the problem - just sends nothing to the database.

The...
Forum: Contact Center Applications 08-30-2017, 12:57 PM
Replies: 1
Views: 2,131
Posted By gsanadze
AACC/ACCS Integration with external database via HOSTBLOCK in Orchestration Designer

Here is the description of the situation.

The task – to setup exchange between MySQL database and CCMS via Orchestration Designer script (CCHOSTBLOCK icon)

Following the instructions I...
Forum: Contact Center Applications 08-29-2017, 06:44 PM
Replies: 2
Views: 1,645
Posted By gsanadze
no, does not work

no both __avaya or avaya1

do not match
Forum: Contact Center Applications 08-16-2017, 11:06 AM
Replies: 2
Views: 1,645
Posted By gsanadze
Sip Gateway Monitor Console default Password

if anybody knows this? When you launch ACCS SGM there is a console tab, protected by password.

What is default password there? I did't manage to find anywhere in a documentation.
Forum: Contact Center Applications 08-14-2017, 09:03 AM
Replies: 0
Views: 1,355
Posted By gsanadze
ACCS database access

Can I access ACCS database from my PC (or from ACCS server, does not matter) with some client? I need :

1) View data in database
2) Import data to other application
3) Search for...
Forum: Contact Center Applications 08-09-2017, 02:22 AM
Replies: 1
Views: 1,720
Posted By gsanadze
Can not import application in OD

When I try to inport application, I always get error: "There is no CCMS selected"

But OD interface does not show any CCMS to select, the window bot where CCMS is supposed to be shown is always...
Forum: Small and Medium Business Communications 08-04-2017, 05:15 AM
Replies: 0
Views: 999
Posted By gsanadze
User audit log

where and how can I see specific user's activity in my system?

The task - after installation of ACCS, the contact center software automatically creates agents in IP Office. Thet is done under...
Forum: Small and Medium Business Communications 07-29-2017, 02:53 PM
Replies: 0
Views: 914
Posted By gsanadze
One-X portal is starting forever...

I have Server Edition and it was all ok.

All over a sudden, I noticed that my One-X portal application is always in "yellow" state - starting, but never starts.

No alarms, but CSTA and...
Forum: Contact Center Applications 07-26-2017, 03:36 AM
Replies: 3
Views: 2,079
Posted By gsanadze
here is what I found in the docs:

Configuring a Reporting Server
About this task
Configure a reporting server for peer-to-peer Instant Messaging and voice history.

But I don't know how to get (download) this statictic from...
Forum: Contact Center Applications 07-17-2017, 07:02 AM
Replies: 1
Views: 1,221
Posted By gsanadze
How can I see what versions of CCMM CCMA and other applications?

ACCS gurus - I need to see what exactly is installled on customer ACCS - whre can I see current installed version? There are lots of internal components - CCMA, CCMS, CCT and many others. How can I...
Forum: Contact Center Applications 07-17-2017, 06:52 AM
Replies: 3
Views: 1,379
Posted By gsanadze
I would sugest to put a backup number for SIP...

I would sugest to put a backup number for SIP User - put a Hunt Group number there
Forum: Contact Center Applications 07-17-2017, 06:49 AM
Replies: 2
Views: 1,787
Posted By gsanadze
ACCS Agent Panel

I can only talk about Agent Desktop - as far as I am aware, customization is not supported. It looks as designed without possibility to change much. You can writhe your own Agent application using...
Forum: Small and Medium Business Communications 06-30-2017, 07:47 AM
Replies: 3
Views: 1,637
Posted By gsanadze
Skype for business massive installation

Imagine, customer wants to install S4B plugin on to 1000 PCs (not real case, but)

The question - is there any possibility to automate this process?

How to avoid manual 1000 times...
Forum: Small and Medium Business Communications 06-28-2017, 10:32 AM
Replies: 5
Views: 2,442
Posted By gsanadze
Resolved - the password

Yes, correct - the reson was password. But I was trying hard, I was suspecting the password and tried to change them many times and failed.

What I was doing wrong - I used Web Manager to...
Forum: Contact Center Applications 06-28-2017, 02:43 AM
Replies: 3
Views: 2,079
Posted By gsanadze
AACC/ACCS chat history

Is chat history stored in database/reports somwhere?
Showing results 1 to 25 of 79

 
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