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Search: Posts Made By: norto7
Forum: Avaya Aura & Unified Communications 10-07-2015, 05:26 PM
Replies: 1
Views: 4,235
Posted By norto7
Launchpad Error Can't Find CCM

I wanted to share a fix for the Launchpad error Can't Find CCM on an initial install of AACC. You have to turn on Compatibility Mode in IE before you can enter the username and password.

If you...
Forum: Contact Center Applications 07-17-2015, 06:53 AM
Replies: 2
Views: 3,747
Posted By norto7
This seems strange and my answer is assuming that...

This seems strange and my answer is assuming that you verified that the recording are in the right 8Mhz format.

With that I would verify that the permissions on your tomcat server is configured...
Forum: Contact Center Applications 07-16-2015, 04:51 PM
Replies: 1
Views: 2,951
Posted By norto7
UUI and AES

What Model in the SMS web services holds the UUI(UserInfo or User-to-user) values? If not available in the SMS can it be retrieved using the Telephony or User web services?
Forum: Contact Center Applications 04-17-2015, 02:13 PM
Replies: 1
Views: 4,531
Posted By norto7
CCMT Download Location

Upgrading a NES 6.0 to AACC 6.4 and I need to migrate data per the instructions I need the CCMT tool referenced in the AACC upgrade and Patch doc's I can not find the CCMT tool anywhere. Where do I...
Forum: Contact Center Applications 01-14-2015, 07:18 AM
Replies: 1
Views: 3,487
Posted By norto7
C# .Net TelephonyServiceClient

Can anyone point me to either a sample or a documentation that explains how to use the AE webservices TelephonyServiceClient with .Net
Forum: Contact Center Applications 01-14-2015, 06:50 AM
Replies: 5
Views: 3,852
Posted By norto7
Aes

If you have an AES server you can use the AES WebServices for basic call control or the sms to control the CM
Forum: Contact Center Applications 08-14-2014, 06:49 AM
Replies: 2
Views: 7,436
Posted By norto7
This is an experience portal / IVR speech application

I am using Experience Portal with a OD speech IVR application
Forum: Contact Center Applications 08-13-2014, 08:47 AM
Replies: 2
Views: 7,436
Posted By norto7
Write call data to the CTI

What is the best method in writing call data to the AES to be used in CTI in Orchestration Designer
I have variables that get collected in OD and when I transfer the call to an agent I want to pass...
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