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Forum: IP Telephony and Convergence 05-26-2014, 10:27 AM
Replies: 3
Views: 5,864
Posted By lgarciayepes
Sending DTMF tones on answer

Hello

Owing to a specific solution we a are developing for a customer, we would like to know if it is possible to have CM adding DTMF tones reflecting the extension number that took the call. In...
Forum: IP Telephony and Convergence 05-26-2014, 09:58 AM
Replies: 2
Views: 4,163
Posted By lgarciayepes
Thank you for the reply. We also checked the...

Thank you for the reply. We also checked the trunking option, that may work on our case but we are leaving it as last resource. We would like to avoid hardware solutions if at all possible.

Thank...
Forum: Contact Center Applications 05-26-2014, 09:19 AM
Replies: 3
Views: 7,222
Posted By lgarciayepes
Hi, it is 1.6._10... also tried with 1.6_07 but...

Hi, it is 1.6._10... also tried with 1.6_07 but got same results.

Thanks for replying
Forum: IP Telephony and Convergence 05-23-2014, 03:11 PM
Replies: 2
Views: 4,163
Posted By lgarciayepes
Exploring call recording options

Hello

We are trying to find a solution for a customer in need of call recording. They are running ACM 5.1. They have a central pair of S8700 and G650s at the main datacenter where all PSTN trunks...
Forum: Contact Center Applications 05-23-2014, 03:02 PM
Replies: 3
Views: 7,222
Posted By lgarciayepes
OA Reports

Hello

We are running IC 7.3. When trying to run OA reports, we get this error:



So, easy enough, we are missing a library. However, we can't find it anywhere. We believe it is inside which...
Forum: IP Telephony and Convergence 06-04-2013, 11:53 AM
Replies: 1
Views: 22,172
Posted By lgarciayepes
9621G/9611G Bluetooth Adaptor

Hello team

Customer bought 9621G IP Phones and now wants to use bluetooth headsets. Is there any kind of bluetooth adapter for 9621G and/or 9611G? Or, is there any trick to make the bluetooth...
Forum: IP Telephony and Convergence 06-04-2013, 11:49 AM
Replies: 2
Views: 12,096
Posted By lgarciayepes
9621G Adaptor

Hello team

Customer bought 9621G IP Phones and now wants to use bluetooth headsets. Is there any kind of bluetooth adapter for 9621G and/or 9611G? Or, is there any trick to make the bluetooth...
Forum: IP Telephony and Convergence 05-15-2013, 11:05 AM
Replies: 1
Views: 9,226
Posted By lgarciayepes
Workaround found

We found a workaround. Quite simple indeed: manually disable the VPN.

Quite embarrassing we didn't thought about that before.

Thanks
Forum: IP Telephony and Convergence 05-15-2013, 09:58 AM
Replies: 1
Views: 9,226
Posted By lgarciayepes
IP Phone 9621 Unable to set PROCSTAT to 0

Hello team

We have a very annoying situation with some 9621 sets. They were setup through 46xxsettings file with VPN mode enabled and PROCSTAT set to 1 (craft disabled). The phones work perfect...
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