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Forum: IP Telephony and Convergence 10-19-2016, 07:04 AM
Replies: 1
Views: 3,739
Posted By jacks196
G450 Web Interface

I'm trying to web-browse to our G450 gateways however I'm being prompted to enter a SNMP Community - the gateways were commissioned before I started with the company, how do I find out what the SNMP...
Forum: Avaya Aura & Unified Communications 08-08-2016, 02:12 AM
Replies: 8
Views: 11,401
Posted By jacks196
Smile Thanks for your help derekf, it's now working -...

Thanks for your help derekf, it's now working - the problem was because of the missing application sequences in SM. You along with the document have pointed me in the right direction.
Forum: Avaya Aura & Unified Communications 08-05-2016, 08:07 AM
Replies: 8
Views: 11,401
Posted By jacks196
Hi Derekf, Thanks for the information -...

Hi Derekf,

Thanks for the information - there are no application sequences configured so I'll see about getting these set up. We've only used SM for routing until now so anything SIP user...
Forum: Avaya Aura & Unified Communications 08-05-2016, 02:49 AM
Replies: 8
Views: 11,401
Posted By jacks196
Hi Derekf, Yes, trunk 1 is SIP to SM. ...

Hi Derekf,

Yes, trunk 1 is SIP to SM.

The SIP phone and H323 phone are both in the same network region (10).... interestingly none of the Aura kit (ie G450) has a network region defined,...
Forum: Avaya Aura & Unified Communications 08-03-2016, 08:03 AM
Replies: 8
Views: 11,401
Posted By jacks196
Hi Derekf, Yes it is definately a H323...

Hi Derekf,

Yes it is definately a H323 extension I'm dialling from when doing my internal call tests - the only SIP extension we have in the enterprise is my test Avaya Communicator extension...
Forum: Avaya Aura & Unified Communications 08-02-2016, 06:21 AM
Replies: 8
Views: 11,401
Posted By jacks196
Avaya Communicator - dual registration SIP / H323

I'm setting up Avaya Communicator in a H323 CM environment on 96xx desk phones - I wish to have dual registration so that an incoming call will ring on both the H323 desk phone and the Avaya...
Forum: Avaya Aura & Unified Communications 07-28-2016, 06:31 AM
Replies: 1
Views: 4,851
Posted By jacks196
*fixed. The "Session Manager Profile"...

*fixed.

The "Session Manager Profile" hadn't saved (hadn't ticked the box) within the User Management in System Manager.
Forum: Avaya Aura & Unified Communications 07-28-2016, 02:27 AM
Replies: 1
Views: 4,851
Posted By jacks196
Avaya Communicator - "Incorrect extension or password"

We are trying to run a proof of concept pilot with Avaya Communicator on Windows 7 devices - we are using Session Manager / CM 6.4 with H323 endpoints.

To keep things simple we initially just...
Forum: Avaya Aura & Unified Communications 06-21-2016, 01:22 AM
Replies: 1
Views: 4,788
Posted By jacks196
Hi fsabir, Do you ever make any progress...

Hi fsabir,

Do you ever make any progress with this issue?..... I have a user that is reporting the same issue, although I've not got as far as doing any traces yet, I'd be interested to hear...
Forum: Contact Center Applications 06-14-2016, 07:18 AM
Replies: 1
Views: 3,153
Posted By jacks196
In Orchestration Designer you could "Add log...

In Orchestration Designer you could "Add log command" at the appropriate point in the IVR setup... Then in the Windows "Application" log on the CCMS server Event Viewer you could search for Event ID...
Forum: Contact Center Applications 06-14-2016, 07:16 AM
Replies: 2
Views: 3,163
Posted By jacks196
Try creating a new CDN / Application with the...

Try creating a new CDN / Application with the same number / name as the one you deleted - I'm fairly sure I've done this in the past to get back historical stats on skillsets.... worth a try, it may...
Forum: IP Telephony and Convergence 04-27-2016, 07:57 AM
Replies: 1
Views: 3,658
Posted By jacks196
Phone History / Call Log

We are running CM with 96xx series handsets - if we look at the phone call history log for outgoing calls we see a mixture of dialled phone numbers but also mixed within the log we see entries that...
Forum: Contact Center Applications 04-27-2016, 06:49 AM
Replies: 5
Views: 10,380
Posted By jacks196
Hi Bill, thanks for the comprehensive reply! ...

Hi Bill, thanks for the comprehensive reply!

I understand the CM / VDN / Vector setup however my problem resides within AACC.... what I would like to do within an AACC script is to route a call...
Forum: Contact Center Applications 03-29-2016, 08:45 AM
Replies: 1
Views: 4,699
Posted By jacks196
Is there any reason why the users have to run a...

Is there any reason why the users have to run a published desktop and then run published applications from within the published desktop?... I've always had all the apps a user needs installed locally...
Forum: Contact Center Applications 03-29-2016, 08:07 AM
Replies: 4
Views: 14,770
Posted By jacks196
We have a similar issue on SP15 where the HDM...

We have a similar issue on SP15 where the HDM service stops about 3 times a day and fails to automatically restart (it restarts ok if we do it manually in SCMU). Issue is presently with Avaya design...
Forum: Contact Center Applications 03-23-2016, 03:50 AM
Replies: 5
Views: 10,380
Posted By jacks196
ROUTE CALL command - to external number

We are using SIP AACC 6.4 & CM - presently when we need to route a call from within AACC to an external number we use a "ROUTE CALL xxxx" scripting command, the actual number we route the call to is...
Forum: Avaya Aura & Unified Communications 03-22-2016, 08:10 AM
Replies: 2
Views: 7,230
Posted By jacks196
Thank you mlombardi1 for pointing me in the right...

Thank you mlombardi1 for pointing me in the right direction - it's working now. I was wrongly assuming that the digit manipulation took place BEFORE the routing decisions were made. Thanks for your...
Forum: Avaya Aura & Unified Communications 03-18-2016, 06:57 AM
Replies: 2
Views: 7,230
Posted By jacks196
Session Manager Adaptations.

We have a requirement to perform some digit manipulation to incoming DDI numbers within Session Manager - for instance convert a DDI ending in 5050 to route to 5488 (of which there is a SM dial...
Forum: IP Telephony and Convergence 02-11-2016, 05:16 AM
Replies: 5
Views: 11,546
Posted By jacks196
Thanks for your help Bravo8 / Marzahn - 'change...

Thanks for your help Bravo8 / Marzahn - 'change coverage remote' and 'find me' (yes we do use Modular Messaging) are both features are new to me, both sound useful & I'll investigate them further.
...
Forum: IP Telephony and Convergence 02-02-2016, 08:41 AM
Replies: 5
Views: 11,546
Posted By jacks196
Calls to a Coverage Path - how to divert to a mobile?

We have a Virtual station that has a Coverage Path set - Point1 delivers to a Coverage Answer Group containing 2 phones, Point2 delivers to a VDN for voicemail. All this works fine, however there are...
Forum: Contact Center Applications 01-20-2016, 07:19 AM
Replies: 4
Views: 4,485
Posted By jacks196
.....I may have found the cause - we are using...

.....I may have found the cause - we are using POP3 and apparently MS Exchange POP3 only supports TLS 1.0 - the new certificate we are using is SHA256, we do not believe a SHA256 certificate is...
Forum: Contact Center Applications 01-20-2016, 04:19 AM
Replies: 4
Views: 4,485
Posted By jacks196
Thanks for the feedback Vikram... I've done...

Thanks for the feedback Vikram...

I've done as suggested but unfortunately I'm still unable to connect to Exchange..

I've deleted the existing certificate from the Java cacerts keystore for...
Forum: Contact Center Applications 01-19-2016, 07:13 AM
Replies: 4
Views: 4,485
Posted By jacks196
Unhappy AACC - CCMM SSL email

Some months ago we implemented SSL security on email between our CCMM server and MS Exchange which all worked fine (eventually). We have renewed the SSL certificate chain on Exchange and now need to...
Forum: Contact Center Applications 08-26-2015, 05:26 AM
Replies: 1
Views: 2,843
Posted By jacks196
Now working - selecting TLS as the encryption...

Now working - selecting TLS as the encryption method wouldn't work no matter what I tried, but selecting SSL worked without any problems.

....pitty that sensitive customer emails are stored as...
Forum: Contact Center Applications 08-26-2015, 05:18 AM
Replies: 2
Views: 4,287
Posted By jacks196
I suppose the main thing is whether in your AACC...

I suppose the main thing is whether in your AACC you use (or intend to use in the future) Email, Outbound and OpenQueue, Web Chat etc - as far as I'm aware Elite can only handle voice contacts.
...
Showing results 1 to 25 of 44

 
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