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Search took 0.06 seconds. Search: Posts Made By: markgallagher
Forum: Small and Medium Business Communications 08-01-2022, 05:23 AM
Replies: 2
Views: 5,263
Posted By markgallagher
So in the more secure scenario it works as you...

So in the more secure scenario it works as you want. Why not then use the more secure scenario rather than worry about the odd behaviour of the less secure option?
Forum: Contact Center Applications 06-22-2022, 01:31 AM
Replies: 1
Views: 532
Posted By markgallagher
Is the IVR in ACCS or in Voicemail Pro? If...

Is the IVR in ACCS or in Voicemail Pro?

If in Voicemail Pro, a Test Variable action can be set to match whether the variable holding the number entered by the caller matches an user and/or hunt...
Forum: IP Telephony and Convergence 06-08-2022, 07:08 AM
Replies: 3
Views: 687
Posted By markgallagher
https://support.avaya.com/downloads/downloads-land...

https://support.avaya.com/downloads/downloads-landing.action?product_id=P1661&product_name=j100-series-ip-phones&release_number=SIP%201.0.x&contentType=Solutions
Forum: Contact Center Applications 05-26-2022, 11:46 PM
Replies: 1
Views: 660
Posted By markgallagher
Whilst not a product I'm involved with we have...

Whilst not a product I'm involved with we have similar issues with those that I am. The solution with those has been to use Edge. It has a range of settings to open specified sites in IE...
Forum: Small and Medium Business Communications 02-11-2022, 01:06 AM
Replies: 2
Views: 2,508
Posted By markgallagher
Voicemail Pro can connect to a database, but its...

Voicemail Pro can connect to a database, but its the customer's own database. They define the structure and fields as they require. You need to find out who created the original database they are...
Forum: Small and Medium Business Communications 01-16-2022, 11:42 PM
Replies: 2
Views: 2,945
Posted By markgallagher
Use Internal Twinning.

Use Internal Twinning.
Forum: Telephones, Adjuncts, and Adapters 12-23-2021, 12:15 AM
Replies: 6
Views: 12,263
Posted By markgallagher
Yes and No. The key is "Where on the phone is the...

Yes and No. The key is "Where on the phone is the USB-C port you are using?".

There have been several generations of K175 phone and only the latest 3rd generation ones can run from USB-C power.
...
Forum: Telephones, Adjuncts, and Adapters 12-21-2021, 11:55 PM
Replies: 6
Views: 12,263
Posted By markgallagher
As per the installation and administration...

As per the installation and administration document link in the previous post:

"If your network does not support the 802.3at or 802.3af PoE specification, you can use an AC power adapter, which...
Forum: Small and Medium Business Communications 07-14-2021, 01:38 AM
Replies: 1
Views: 6,113
Posted By markgallagher
You already asked this in the Tek-Tips forum for...

You already asked this in the Tek-Tips forum for Avaya IP Office with a screen shot of something that wasn't anypart of Avaya IP Office. It looked like the command line interface for some PoE switch....
Forum: IP Office Contact Center 07-12-2021, 11:26 PM
Replies: 4
Views: 5,351
Posted By markgallagher
https://ipofficekb.avaya.com

https://ipofficekb.avaya.com
Forum: Small and Medium Business Communications 11-18-2020, 12:55 PM
Replies: 2
Views: 4,663
Posted By markgallagher
First step I would just recreate the SD card...

First step I would just recreate the SD card using the 11.1 IP Office Manager app. Its "File | Advanced | Recreate SD" if I remember correctly (do not Format, just Recreate). That will ensure that...
Forum: IP Office Contact Center 11-17-2020, 11:41 PM
Replies: 1
Views: 9,341
Posted By markgallagher
Yes so long as you fully take into consideration...

Yes so long as you fully take into consideration the number of additional user and calls that the smaller server will have to support in failover. That needs to be within the server's supported...
Forum: IP Telephony and Convergence 10-18-2020, 12:23 PM
Replies: 1
Views: 5,525
Posted By markgallagher
Go to its address using :7071 as the port and...

Go to its address using :7071 as the port and after logging in (this app is called web control), check that the Web Management services is list as started and also set to Auto Run.
Forum: Small and Medium Business Communications 10-18-2020, 12:19 PM
Replies: 2
Views: 6,194
Posted By markgallagher
Easy(ish) ('ish' because a lot depends on the...

Easy(ish) ('ish' because a lot depends on the complexity of your existing configuration).

Create you model, lets say for example called "NoCLI".

In the IP Office configuration, make a copy of...
Forum: IP Telephony and Convergence 10-13-2020, 04:23 AM
Replies: 1
Views: 5,715
Posted By markgallagher
1416 is the type of phone and they have been...

1416 is the type of phone and they have been supported on a number of different Avaya telephone systems. If you could describe what options are shown on the phone's idle display, it may be possible...
Forum: Small and Medium Business Communications 09-15-2020, 11:43 PM
Replies: 1
Views: 6,135
Posted By markgallagher
Bookmark...

Bookmark https://documentation.avaya.com/bundle/AdministeringAvayaIPOfficePlatformManagerR11.0/page/Moh.musiconhold.html

In brief, you need a WAV file of the following format: 8Khz Mono 16-bit...
Forum: Telephones, Adjuncts, and Adapters 08-13-2020, 12:22 AM
Replies: 11
Views: 30,935
Posted By markgallagher
It was a 'plantronics Explorer 50' - but that's...

It was a 'plantronics Explorer 50' - but that's missing the point.
Forum: IP Office Contact Center 08-11-2020, 02:09 AM
Replies: 2
Views: 10,303
Posted By markgallagher
Each user has two name settings. If you go into...

Each user has two name settings. If you go into the full configuration settings for a user, you will see 2 name fields; Name and Full Name.

Name is used for the user's login to applications. It...
Forum: Small and Medium Business Communications 07-26-2020, 11:50 PM
Replies: 1
Views: 6,633
Posted By markgallagher
If by "Hotline feature" you mean automatically...

If by "Hotline feature" you mean automatically dialing a number if the phone simply goes off-hook:

- 1403: Yes

- All digit phones: Yes.

- All J100 Series: Those that run in what is called...
Forum: Telephones, Adjuncts, and Adapters 06-28-2020, 11:40 PM
Replies: 1
Views: 10,039
Posted By markgallagher
For IP Office systems, the answer varies as the...

For IP Office systems, the answer varies as the conferencing is performed by the system rather than the phone.

Conferences can be up to 64 parties or larger (depends on the type of server running...
Forum: Small and Medium Business Communications 05-25-2020, 07:53 AM
Replies: 1
Views: 5,899
Posted By markgallagher
What model of phones?

What model of phones?
Forum: Small and Medium Business Communications 05-21-2020, 11:59 PM
Replies: 1
Views: 6,110
Posted By markgallagher
Where are the cfg files being stored? If its not...

Where are the cfg files being stored? If its not in the same folder as the manager application then it hasn't been installed with administrator rights. If so, deinstall and then install with admin...
Forum: Avaya Aura & Unified Communications 05-05-2020, 10:38 AM
Replies: 2
Views: 6,752
Posted By markgallagher
The Voicemail Pro client is not allowed to...

The Voicemail Pro client is not allowed to connect by default anymore. You need to log into the system's web manager and select Applications | Voicemail Pro - System Preferences | General and enable...
Forum: Small and Medium Business Communications 04-14-2020, 11:36 PM
Replies: 1
Views: 6,509
Posted By markgallagher
Always read the release notes before upgrading! ...

Always read the release notes before upgrading!

You cannot upgrade to 11.1 as yet. It requires a special process and can only be done by first upgrading to 11.0.4.3 which hasn't been released...
Forum: Telephones, Adjuncts, and Adapters 04-11-2020, 09:51 AM
Replies: 2
Views: 8,076
Posted By markgallagher
You can program up 12 soft keys. So 3 pages of 4....

You can program up 12 soft keys. So 3 pages of 4.

However, the screen can be used in single column or dual column modes.

In dual-column mode, each button has a different function and your 12...
Showing results 1 to 25 of 413
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