Forum: Contact Center Applications
11-18-2016, 05:39 AM
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Replies: 4
Views: 3,957
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Forum: Contact Center Applications
11-15-2016, 08:46 AM
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Replies: 4
Views: 3,957
Cms
Hi,
We encountered an issue where we cannot pull just one particular vdn interval/daily/weekly data( we can see rest of the vdns data). What is the possible cause as just this one vnd doesn't not...
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Forum: Contact Center Applications
10-24-2016, 11:59 PM
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Replies: 4
Views: 3,965
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Forum: Contact Center Applications
10-21-2016, 05:57 AM
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Replies: 4
Views: 3,965
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Forum: Contact Center Applications
10-20-2016, 07:31 PM
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Replies: 4
Views: 3,965
cms
Hi,
How do we check hidden timetables ( like maintenance backup timetable) and wish to re-schedule a hidden time table.
I tried using the keys for timetable but i see no timetables for backup in...
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Forum: Contact Center Applications
10-19-2016, 12:28 PM
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Replies: 1
Views: 3,270
Cms
Hi,
We have an issue where the call work codes dont seem to appear on our historical reports,and neither does the database seem to have cwc records.It all started after an upgrade of Cms.
The...
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Forum: Contact Center Applications
10-03-2016, 10:07 PM
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Replies: 2
Views: 5,929
Cms r18
Hi,
We had some real time report issue and later on we see shared memory dump shmem.44fabf6.0 in the informix directory . why is this sharedmemory file dump created.
Can it be deleted?its even...
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Forum: Contact Center Applications
09-21-2016, 09:38 AM
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Replies: 1
Views: 4,483
cms
Hi,
What is the recommended space for the cms network mount point backup?
We are yet to configure one.I dont find it the estimate of space in the document.
Thank you !
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Forum: Contact Center Applications
09-13-2016, 11:34 PM
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Replies: 3
Views: 5,169
Thank you shaikht
We do have both filesystem...
Thank you shaikht
We do have both filesystem and maintenance.
Is there a document that points to the procedure can do the restore procedure( kinda backout of baseload upgrade) ?
thanks in advance
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Forum: Contact Center Applications
09-12-2016, 09:19 PM
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Replies: 3
Views: 5,169
cms
Hi
Is there a way to backout a baseload upgrade ?
at a point where the OS patches have been installed
or
at a point where the cms load also has been installed.
Thank you !
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Forum: Contact Center Applications
08-28-2016, 03:48 AM
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Replies: 3
Views: 3,811
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Forum: Contact Center Applications
08-26-2016, 08:22 AM
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Replies: 3
Views: 3,811
cms
Hi,
Are there any known issues around linux clock time increasing like leap issues in R18.0.0.1 cms and linux version 2.6.32-573.12.1.el6.x86_64?Its an HA system and only one server has this...
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Forum: Contact Center Applications
08-25-2016, 11:45 AM
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Replies: 1
Views: 2,844
Cms
Hi,
We have an offset of 3 hours on the cms Unix time when compared to the timezone set. We are not sure why it keeps increasing?However,the cms is getting it's time from master acd.so , no...
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Forum: Contact Center Applications
08-18-2016, 11:51 AM
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Replies: 1
Views: 2,529
cms
Hi,
For the r14.1auxaa.k,we find calls waiting when agents are available on certain skills.Happens regularly.
The phantom call gets cleared after an hour or so.
Is there a workaround for the...
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Forum: Contact Center Applications
08-09-2016, 01:23 AM
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Replies: 1
Views: 2,342
cms
Hi,
How to increase the size of spilog so that they dont get overwritten until we recreate the scenario?
thank you!
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Forum: Contact Center Applications
08-05-2016, 10:30 AM
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Replies: 1
Views: 2,134
Cms
HI,
Could you tell me what are the standard NIC settings on CMS and C-LAN end ,that Avaya recommends.We are on CMS linux R18 server ?
Augneg -
NIC speed-
Duplex-
Thank you!!
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Forum: Contact Center Applications
07-07-2016, 09:45 PM
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Replies: 1
Views: 2,292
cms
HI,
If the half hourly archiver fails,what is the remedy.
harch log shows interval archiving failed.How do we fix it ?
What are the possible causes and what can we check if the interval...
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Forum: Contact Center Applications
03-07-2016, 09:12 AM
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Replies: 1
Views: 3,458
cms
Hi,
Would like to know if LAN backup is supported on vmware cms?( any version post R16 to R18)
Thankyou!!
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Forum: Contact Center Applications
03-04-2016, 09:52 AM
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Replies: 3
Views: 6,132
Hi.
thanks for the reply.
Would you be...
Hi.
thanks for the reply.
Would you be able to give some insight on what's the "new timezone change" patch.What exactly is this patch for?
The name of the patch sort of confused me.Will be great...
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Forum: Contact Center Applications
03-03-2016, 09:54 AM
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Replies: 3
Views: 6,132
cms
Hi,
We have a scenario where the CMS and the CM are in a different timezone.And all cms reports take the acd time as the master time.This offset is taken care by the sync script as a cronjob.(...
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Forum: Contact Center Applications
03-03-2016, 09:47 AM
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Replies: 1
Views: 3,008
cms
Hi,
would like to know if prior to baseload upgrade on r16.3,the filesystem backup that's done.this will take care of the cronjob (tasks ,scripts)?I assume this does.however need your...
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Forum: Contact Center Applications
02-25-2016, 07:37 AM
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Replies: 1
Views: 3,211
cms
Hi,
Would it be possible to delete random skills in bulk directly from the database through a sql query ,giving a string of skills to be removed( selecting specific database tables that have skill...
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Forum: Contact Center Applications
01-29-2016, 06:50 AM
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Replies: 1
Views: 3,887
Cms
Hi,
We need to have the hostname changed on a Linux CMS machine.Unlike the solaris,eiditing the /etc/hosts was good enough to make the change;on a linux box does it have to be just to be the below...
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Forum: Contact Center Applications
01-28-2016, 11:34 AM
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Replies: 1
Views: 4,199
CMS supervisor ipad
Hi,
Is there a specific document that talks on the IPAD cms supervisor app?Any link to the doc would be greatly appreciated.
Thank you.
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Forum: Contact Center Applications
11-18-2015, 06:25 AM
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Replies: 2
Views: 3,215
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