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Forum: Small and Medium Business Communications 07-17-2020, 04:03 AM
Replies: 0
Views: 1,559
Posted By jtarjanyi
Question MediaManager recordings display size

Earlier in ContactStore there were a possibility to change the displayed recordings size from default. In MM this is 50 per page. Does anybody know if somehow can change it to 100 or more ?
Forum: Contact Center Applications 06-09-2020, 11:36 PM
Replies: 0
Views: 1,419
Posted By jtarjanyi
Question ACCS - Custom fields on AD

Currently the customer use IPOCC and in that solution I can customize the Agent Desktop client with custom fields to populate variables values. In a voice callflow the customer identify...
Forum: Contact Center Applications 05-28-2020, 04:04 AM
Replies: 0
Views: 768
Posted By jtarjanyi
Question ACCS Submodul in CalFlow

I'm new in ACCS so have to lear a lot to create a callflow in OD. I have already checked the sample callflow, and went trough the OD documentation, but still have lots of unanswered question. One of...
Forum: Small and Medium Business Communications 05-25-2020, 05:00 AM
Replies: 1
Views: 2,340
Posted By jtarjanyi
Question Lost many IP Phones during failover

One of our customer has a resilient IP Office system with ~400 IP Phones.

In case of any Primary-Secondary switch-over (eg. upgrade Primary server, or any Primary outage) 60-80 Phones are not...
Forum: Contact Center Applications 05-14-2020, 03:34 AM
Replies: 1
Views: 1,012
Posted By jtarjanyi
Before the ACCS server moved to AD there were...

Before the ACCS server moved to AD there were security changes as well from http to https, so uninstall AgentDesktop and install it again from https link resolved the client issue. It seem the SSO is...
Forum: Contact Center Applications 05-14-2020, 02:08 AM
Replies: 1
Views: 1,012
Posted By jtarjanyi
ACCS server change from workgroup to AD

I have an installed and configured ACCS currently working in workgroup. The customer want to use SSO with domain users, so want to add ACCS into the domain.

Is this process described somewhere? I...
Forum: IP Office Contact Center 12-11-2018, 11:08 PM
Replies: 0
Views: 1,124
Posted By jtarjanyi
Solution Delivered Break on a button

Hello,

I have done couple of customization on the IPOCC client to show addtitional information to Agnets, Supervisors can turn of/off IVR threads via variables and the customer is happy with that,...
Forum: Small and Medium Business Communications 12-11-2018, 12:26 AM
Replies: 1
Views: 2,040
Posted By jtarjanyi
Exclamation IP500v2 WebManager not loaded

Hello,

I have tried to use the webmanager tool for IP500v2 but it stuck at loading.

https://i.imgur.com/cPQaYSI.png

I have tried to re-upload the system files to SD card but couple of files...
Forum: IP Office Contact Center 10-04-2017, 05:51 AM
Replies: 2
Views: 1,203
Posted By jtarjanyi
Check the "Implementing IP Office Customer Call...

Check the "Implementing IP Office Customer Call Reporter" guide 4.7 Database Actions part.
Forum: IP Office Contact Center 10-04-2017, 05:15 AM
Replies: 3
Views: 3,089
Posted By jtarjanyi
Anybody have suggestion to resolve this issue?

Anybody have suggestion to resolve this issue?
Forum: IP Office Contact Center 09-26-2017, 05:12 AM
Replies: 3
Views: 3,089
Posted By jtarjanyi
Unfortunately we stil have problem with that...

Unfortunately we stil have problem with that character encoding.
The Agent Web client change the "ű" and "ő" to q. I'm not sure if it is caused by the Tomcat WWW encodig. Any Idea how to fix it ?
Forum: IP Office Contact Center 09-13-2017, 02:19 AM
Replies: 3
Views: 3,089
Posted By jtarjanyi
Check Mark Never mind.. It seems it is a bug in bulit-in...

Never mind..
It seems it is a bug in bulit-in java script, because the outgoing messages are OK, but the incommings are bad in the Proxy log, but was OK in the application wich call the JavaScript.
Forum: IP Office Contact Center 09-13-2017, 01:37 AM
Replies: 3
Views: 3,089
Posted By jtarjanyi
Question IPOCC webchat - character coding

Hello,

Our customer want to use WebChat as part of IPOCC solution. With the example of IPOCC chat it works pretty well, but it seems we have proleblwm with character coding when non-english...
Forum: IP Office Contact Center 04-27-2017, 02:05 AM
Replies: 6
Views: 5,182
Posted By jtarjanyi
Many thanks!

Many thanks!
Forum: IP Office Contact Center 04-26-2017, 04:21 AM
Replies: 6
Views: 5,182
Posted By jtarjanyi
Hello, I think you have to post this...

Hello,

I think you have to post this question in a separate topic, because this is IPOCC related and not CCR.

Regards
Janos
Forum: Small and Medium Business Communications 04-24-2017, 01:18 AM
Replies: 0
Views: 2,131
Posted By jtarjanyi
Question Block caling huntgroup memebers

Hello,

In the customer IPO system (R10), there is a ServiceDesk huntgroup. They want to block calling the individual group members (only allowed for several privileged extension), only the...
Forum: Avaya Aura & Unified Communications 03-06-2017, 02:28 AM
Replies: 0
Views: 2,601
Posted By jtarjanyi
Adjunct route failover

Hello,

Does anybody have experience with the adjunct route failover? As I understand the feature description of adjunct route vector command, it will skip the next (and only one step) announcement...
Forum: IP Office Contact Center 11-30-2016, 04:32 AM
Replies: 6
Views: 5,182
Posted By jtarjanyi
Yep.. would be great to know how to use this...

Yep.. would be great to know how to use this macro posibility:

http://i.imgur.com/BXshrs5.png

Has someone any knowledge about this ?
Forum: IP Office Contact Center 11-28-2016, 03:31 AM
Replies: 6
Views: 5,182
Posted By jtarjanyi
Question IPOCC custom reporting

Hello,

We need to create custom reports for our customer, which will contain calculations, so the built-in reports is not suitable, but can provide base data.
I have 2 possibilities (I think):
...
Forum: Small and Medium Business Communications 11-14-2016, 08:26 AM
Replies: 2
Views: 5,914
Posted By jtarjanyi
IPO R10 import Users

Hi,

I want to import 300+ Users from a csv file into the new IPO R10 system, and experienced the Name fileds of the sample file are ignored and NewUserxxxx format name is generated. Is it a bug of...
Forum: IP Office Contact Center 11-09-2016, 03:04 AM
Replies: 1
Views: 2,481
Posted By jtarjanyi
IPOCC weekly/monthly report with user defined resolution

Hello,

Our customer want see daily, weekly, and monthly report in hourly divisions. Unfortunately if using 1 hour resolution for time axis setting and more than one day is selected, than the...
Forum: IP Office Contact Center 10-12-2016, 01:57 AM
Replies: 4
Views: 2,339
Posted By jtarjanyi
Thanks for suggestion, I will try it. ...

Thanks for suggestion, I will try it.

Regards
Janos
Forum: IP Office Contact Center 10-12-2016, 01:51 AM
Replies: 4
Views: 2,339
Posted By jtarjanyi
Yes I have tried this workaround, unfortunately...

Yes I have tried this workaround, unfortunately it not keep that state. It is changing during the day always, so it is very frustrating and useless :(
Forum: IP Office Contact Center 10-11-2016, 01:34 AM
Replies: 3
Views: 2,139
Posted By jtarjanyi
Check the "CCK_Customer_Number" task_tag. It...

Check the "CCK_Customer_Number" task_tag. It contains the ANI if it is recognized.
Forum: IP Office Contact Center 10-11-2016, 01:26 AM
Replies: 4
Views: 2,339
Posted By jtarjanyi
Wallboard

Hello,

My customer would like more sophisticated data on wallboard. They have 2x 9 skill and we need topic statistics (Answared, Lost, and waiting calls).
I start build wallboard with Single...
Showing results 1 to 25 of 101

 
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