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Forum: Small and Medium Business Communications 07-26-2020, 11:50 PM
Replies: 1
Views: 183
Posted By markgallagher
If by "Hotline feature" you mean automatically...

If by "Hotline feature" you mean automatically dialing a number if the phone simply goes off-hook:

- 1403: Yes

- All digit phones: Yes.

- All J100 Series: Those that run in what is called...
Forum: Telephones, Adjuncts, and Adapters 06-28-2020, 11:40 PM
Replies: 1
Views: 265
Posted By markgallagher
For IP Office systems, the answer varies as the...

For IP Office systems, the answer varies as the conferencing is performed by the system rather than the phone.

Conferences can be up to 64 parties or larger (depends on the type of server running...
Forum: Small and Medium Business Communications 05-25-2020, 07:53 AM
Replies: 1
Views: 1,000
Posted By markgallagher
What model of phones?

What model of phones?
Forum: Small and Medium Business Communications 05-21-2020, 11:59 PM
Replies: 1
Views: 1,098
Posted By markgallagher
Where are the cfg files being stored? If its not...

Where are the cfg files being stored? If its not in the same folder as the manager application then it hasn't been installed with administrator rights. If so, deinstall and then install with admin...
Forum: Avaya Aura & Unified Communications 05-05-2020, 10:38 AM
Replies: 2
Views: 528
Posted By markgallagher
The Voicemail Pro client is not allowed to...

The Voicemail Pro client is not allowed to connect by default anymore. You need to log into the system's web manager and select Applications | Voicemail Pro - System Preferences | General and enable...
Forum: Small and Medium Business Communications 04-14-2020, 11:36 PM
Replies: 1
Views: 1,561
Posted By markgallagher
Always read the release notes before upgrading! ...

Always read the release notes before upgrading!

You cannot upgrade to 11.1 as yet. It requires a special process and can only be done by first upgrading to 11.0.4.3 which hasn't been released...
Forum: Telephones, Adjuncts, and Adapters 04-11-2020, 09:51 AM
Replies: 2
Views: 951
Posted By markgallagher
You can program up 12 soft keys. So 3 pages of 4....

You can program up 12 soft keys. So 3 pages of 4.

However, the screen can be used in single column or dual column modes.

In dual-column mode, each button has a different function and your 12...
Forum: Small and Medium Business Communications 03-30-2020, 11:43 PM
Replies: 5
Views: 7,800
Posted By markgallagher
When you unpack the installationfiles for the IP...

When you unpack the installationfiles for the IP Office Administration suite, look in the snmp_mibs folder.
Forum: Avaya Aura & Unified Communications 03-29-2020, 03:33 AM
Replies: 5
Views: 1,849
Posted By markgallagher
Disabling direct media is worth a try as a quick...

Disabling direct media is worth a try as a quick fix. But if it does resolve the issue, it means all you IP traffic for established calls is having to go through the control unit even when it doesn't...
Forum: Small and Medium Business Communications 03-18-2020, 01:27 PM
Replies: 2
Views: 2,193
Posted By markgallagher
Too many possible reasons. Does the failover...

Too many possible reasons. Does the failover server support SIP extensions to start with and go from there. Is it in the same SIP Domain as the normal system.

And why are you mixing H323 and SIP...
Forum: Small and Medium Business Communications 02-06-2020, 11:26 PM
Replies: 2
Views: 2,487
Posted By markgallagher
https://ipofficekb.avaya.com/businesspartner/ipoff...

https://ipofficekb.avaya.com/businesspartner/ipoffice/mergedProjects/voicemailpro/doing_a_manual_backup.htm
...
Forum: IP Telephony and Convergence 01-02-2020, 06:53 AM
Replies: 2
Views: 868
Posted By markgallagher
Its normal, the J139 does not support a range of...

Its normal, the J139 does not support a range of button functions that work on the J169, J179 phones. See...
Forum: Telephones, Adjuncts, and Adapters 12-19-2019, 01:28 AM
Replies: 2
Views: 4,615
Posted By markgallagher
Both models fully support POE installation, so...

Both models fully support POE installation, so rest assured on that subject.

The original J129 models (700513638) didn't have a socket for connecting an optional 5V PSU. That reduced the...
Forum: Small and Medium Business Communications 11-07-2019, 11:27 AM
Replies: 2
Views: 3,190
Posted By markgallagher
Communicator keeps its own local call log, it...

Communicator keeps its own local call log, it doesn't use the centralized call log held by the system. So it doesn't include calls that didn't actually alert on Communicator.
Forum: Small and Medium Business Communications 10-08-2019, 05:27 AM
Replies: 11
Views: 10,224
Posted By markgallagher
Repeat: The feature does exist in IP Office...

Repeat:
The feature does exist in IP Office R11.0. Look for Privacy Override Group under User | Telephony | Supervisor Settings.
Forum: IP Telephony and Convergence 09-18-2019, 12:02 AM
Replies: 7
Views: 4,430
Posted By markgallagher
How frequently is this an issue? If its...

How frequently is this an issue?

If its daily then you and the staff will have to accept the need to use either hot desking or authorization codes. Those are the features specifically designed...
Forum: Telephones, Adjuncts, and Adapters 09-17-2019, 10:08 AM
Replies: 9
Views: 9,665
Posted By markgallagher
I randomly bought the cheapest Bluetooth headset...

I randomly bought the cheapest Bluetooth headset I could find on Amazon as I only needed it for testing purposes - worked absolutely fine.
Forum: Small and Medium Business Communications 09-03-2019, 11:43 PM
Replies: 1
Views: 3,285
Posted By markgallagher
Not really. They can use Do Not Disturb...

Not really.

They can use Do Not Disturb (DND) with some DND Exception controls (short codes, buttons or phone menus) to add numbers that they want to allow past that DND - but it really isn't...
Forum: Small and Medium Business Communications 08-28-2019, 11:21 PM
Replies: 2
Views: 2,840
Posted By markgallagher
Look at "Mobile Call Control" in the IP Office...

Look at "Mobile Call Control" in the IP Office Manager help - allows a remote device to connect to dial tone on the system and dial any short code to turn things on off
Forum: Small and Medium Business Communications 08-05-2019, 11:10 PM
Replies: 3
Views: 3,665
Posted By markgallagher
Your vendor is absolutely wrong, the...

Your vendor is absolutely wrong, the 46xxsttings.txt file can be auto-generated and as I said, the recommendation is to let the system auto-generate the 46xxsettings.txt file and put any special...
Forum: Small and Medium Business Communications 07-30-2019, 07:20 AM
Replies: 2
Views: 3,466
Posted By markgallagher
If you use the J129's own conference features...

If you use the J129's own conference features then you are limited to 3. If you use the IP Office system's own conference features then up to 64.

If I recall correctly (not near my system so...
Forum: Small and Medium Business Communications 07-30-2019, 07:16 AM
Replies: 3
Views: 3,665
Posted By markgallagher
There is no 46xxsettings.txt file by default. The...

There is no 46xxsettings.txt file by default. The system automatically generates a temporary one in response to a request from a phone, using various system settings to generate the contents of the...
Forum: IP Telephony and Convergence 07-15-2019, 11:02 PM
Replies: 2
Views: 1,161
Posted By markgallagher
What type of system are you trying to connect to....

What type of system are you trying to connect to.

If its an IP Office, then enter for user name enter the extension number and for password enter the user's password
Forum: Small and Medium Business Communications 05-15-2019, 11:18 PM
Replies: 2
Views: 1,471
Posted By markgallagher
System is doing exactly what your asking it to do...

System is doing exactly what your asking it to do at the moment.

With your working user right, you dial 8N and then just the N part gets given to the line as the external number.

With your...
Forum: Small and Medium Business Communications 05-09-2019, 10:58 PM
Replies: 5
Views: 5,656
Posted By markgallagher
Thiel2 is 100% right and I should have...

Thiel2 is 100% right and I should have remembered. They are only supported with the recent 4.0.0 phone firmware and with IP Office 11.0.4 software.
Showing results 1 to 25 of 395

 
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