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Forum: Contact Center Applications 05-30-2017, 12:50 AM
Replies: 1
Views: 8,317
Posted By evargh
One-x agent - UCID


Is there any way to get UCID in One-X agent.

We are configuring CRM URL for screen popup. we need to pass UCID as query string.

Any help is highly appreciated.
Forum: Contact Center Applications 04-12-2017, 12:14 AM
Replies: 1
Views: 5,179
Posted By evargh
ACCS - Multimedia Open Interfaces - Agent Web Service

We would like to know whether Contact Center Multimedia Open Interfaces -Agent Interface is available for Aura Contact Center Select (ACCS)

Is Agent Interface web service supported by ACCS.

Forum: Contact Center Applications 03-19-2017, 02:35 AM
Replies: 1
Views: 5,274
Posted By evargh
Is it possible control agent device with CCT API if he is using Agent Desktop Applica

Is it possible to control agent device using CCT SDK if agent is using Agent Desktop Application.

we are proposing ACCS. Customer want to use Agent Desktop Application and same time they want to...
Forum: IP Office Contact Center 03-15-2017, 08:40 AM
Replies: 1
Views: 2,705
Posted By evargh
IPOCC Incorrect Agent Report

I have created 2 agent groups and assigned agents to the group.There are 2 agents needs to be assigned to both the AG.
These 2 agents are signed on to both groups and they are receiving calls on...
Forum: IP Office Contact Center 03-08-2017, 12:49 AM
Replies: 2
Views: 8,495
Posted By evargh
Smile issue resolved

Thanks for your response. Issue got resolved by changing transport type protocol TLS to tcp and PBXSignalPort port 5061 to 5060 and SRTP to false... on CHAP properties..

seems 5061 was blocked?
Forum: IP Office Contact Center 03-07-2017, 09:06 AM
Replies: 2
Views: 8,495
Posted By evargh
Static noise when dialing a topic

We have installed IPOCC R10 and IPO Server Edition. When we call a topic we hear static noise instead of announcement.

we confirmed .wav file format and everything seems normal.

Any help is...
Showing results 1 to 6 of 6

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