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Search: Posts Made By: llshelpdesk
Forum: Avaya Aura & Unified Communications 12-10-2012, 09:30 AM
Replies: 1
Views: 8,991
Posted By llshelpdesk
CM command - phones off-hook

Hello All - Is there a command that would tell me how many phoens are off hook in CM?
Forum: Avaya Aura & Unified Communications 10-01-2012, 02:52 PM
Replies: 1
Views: 10,096
Posted By llshelpdesk
cov remote not working

I have a cov path that is assigned a cov remote to a cell number. When dialied directly cell number is ringing, but when dialed through the cov path/cov rem assisgned - not ringing, getting a busy....
Forum: IP Telephony and Convergence 05-09-2012, 12:00 PM
Replies: 1
Views: 14,459
Posted By llshelpdesk
programming ip phone

Hello to All - We are just now upgrading to ip phones and am wondering if someone can tell me how to setup one of these phones (9611) as an intercom and how to disable the speaker volume to not be...
Forum: Avaya Aura & Unified Communications 02-13-2012, 10:48 AM
Replies: 5
Views: 18,008
Posted By llshelpdesk
Music on Hold

My music on hold is not working at ess site. I have a music source assigned to a moh analog group, but for soem reason not going to the port assigned; I have the exact same setup at another site...
Forum: Avaya Aura & Unified Communications 01-31-2012, 07:53 AM
Replies: 1
Views: 13,762
Posted By llshelpdesk
Rem off-net covpt is busy error

Hi - Need some help understading and resolving what is going on. I have an agent id assigned to cov path. cov path point 1 is assigned to cov remote number. I get this error "Rem off-net covpt is...
Forum: Contact Center Applications 05-12-2011, 12:12 PM
Replies: 1
Views: 14,960
Posted By llshelpdesk
COnfiguring CMS on term server for multiple logins

Hi - We have CMS v14 installed on a windows term server but only 1 person can be logged in at time to CMS. Does each user have to install CMS on their own profile in order for multiple CMS accounts...
Forum: IP Telephony and Convergence 05-04-2011, 11:56 AM
Replies: 1
Views: 21,339
Posted By llshelpdesk
Announcements on G450 MG

Hi - Cuuld someone please lead me in the right direction. I'm looking ofr documentation on how to implement announcements on G450 gateways. Thanks!
Forum: IP Telephony and Convergence 05-03-2011, 09:05 AM
Replies: 3
Views: 27,250
Posted By llshelpdesk
9608 buttons

Hi - I'm setting up a 9608 ip phone and the only assigned buttons that are showing up on the active screen are the call appearnace buttons. Everything else is showing up in Features window. I have 3...
Forum: IP Telephony and Convergence 04-27-2011, 09:52 AM
Replies: 1
Views: 16,593
Posted By llshelpdesk
Avaya 96XX ipphones and 911 calling

Hi - We are beginning to deplay Avaya 9608 and 9650 phones out to the work at home employees. Is there a configuration that we can put in place on the phones or the pbx (8730) that would send a 911...
Forum: Avaya Aura & Unified Communications 04-13-2011, 11:39 AM
Replies: 1
Views: 15,610
Posted By llshelpdesk
Automate time of day routing

Does anyone know of an application that would change time of day routing without having to log into Avaya PBX? I'm looking for a tool that would allow a non IT person to change a time of day routing...
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