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Forum: Contact Center Applications 04-17-2015, 09:57 AM
Replies: 2
Views: 5,667
Posted By gavin2
Verint Impact 360 with Avaya Proactive Contact

Hi All,

Is there any documentation related to this type of install? Is it similar to installing the NICE call recording?
Forum: Contact Center Applications 11-04-2014, 09:24 AM
Replies: 1
Views: 3,815
Posted By gavin2
Callback outside of time zone

Avaya Proactive Contact 4.2

Changed timzone.cfg to reflect new business hours of calling. 0-5:8.00:20.55 unfortunately the agents cannot set a callback for any TZ before 9am.
Forum: Contact Center Applications 10-07-2014, 12:48 PM
Replies: 2
Views: 4,102
Posted By gavin2
This is very helpful thank you.

This is very helpful thank you.
Forum: Contact Center Applications 10-07-2014, 08:21 AM
Replies: 1
Views: 3,858
Posted By gavin2
Smile Database CD Install Guide for Avaya Proactive Contact 4.2

Greetings,

I have a dev dialer used for pre production testing. I need to re install the database on it. Anyone have or know the location of the documents to re install using the provided CD rom...
Forum: Contact Center Applications 10-01-2014, 09:14 AM
Replies: 2
Views: 4,102
Posted By gavin2
Sync Agent UID's on non podded dialers

I have two standalone production Proactive Contact 4.2.2 dialers. Agents go back and forth between the two. We use NICE, and the agents need to have the same UID's but we cannot pod the dialers. ...
Forum: Contact Center Applications 08-12-2014, 01:13 PM
Replies: 1
Views: 4,281
Posted By gavin2
Proactive Contact Error on restart

Hi,

I have a dev dialer that will display an error 'unable to support 64bit' when it reboots and does not allow an SSH or Telnet connection only allows a ping.

Do I need to re install the...
Forum: Contact Center Applications 06-24-2014, 02:34 PM
Replies: 0
Views: 4,083
Posted By gavin2
Installing Splunk on Avaya PC 4.2.

Has anyone installed splunk log viewer on their Avaya Proactive Contact?
Forum: Contact Center Applications 06-18-2014, 07:51 PM
Replies: 0
Views: 3,836
Posted By gavin2
Smile Calling list gets hung on de-reject/hash process

Hi,

Avaya Proactive Contact 4.2

I have a script that has worked flawlessly for the past two years. It appends records from a new temp calling list into an active calling list. As of...
Forum: Contact Center Applications 06-18-2014, 03:45 PM
Replies: 2
Views: 4,176
Posted By gavin2
I installed a debug. Router issues on the...

I installed a debug. Router issues on the network. Moving to a Nexxus router this should resolve issues. I reccomend the debug on DCCS it really helps pinpoint issues.
Message me for the command...
Forum: Contact Center Applications 06-10-2014, 01:18 PM
Replies: 2
Views: 4,176
Posted By gavin2
DCCS Failures Daily

Greetings,

On APOC 4.2.3, I have been getting dccs process failures daily on my two stand alone dialers on the same network switch. I don't see any issues internally but and working with our IT...
Forum: Contact Center Applications 06-09-2014, 11:10 AM
Replies: 4
Views: 4,946
Posted By gavin2
Thank you!

Thank you!
Forum: Contact Center Applications 06-05-2014, 02:26 PM
Replies: 4
Views: 4,946
Posted By gavin2
Avaya Proactive Contact 4.2.

Avaya Proactive Contact 4.2.
Forum: Contact Center Applications 06-04-2014, 02:02 PM
Replies: 4
Views: 4,946
Posted By gavin2
Smile When to change dvds on during a mondo backup

Hi All,

I have never ran backups on DVD's only tapes. Last time I tried the system told me I needed 3 dvd's. When the first one filled up it stopped backup up. How can I change the disc to...
Showing results 1 to 13 of 13

 
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