Avaya Support Forums  

Go Back   Avaya Support Forums > Search Forums

Showing results 1 to 9 of 9
Search took 0.00 seconds.
Search: Posts Made By: choym
Forum: Contact Center Applications 05-17-2017, 08:06 AM
Replies: 0
Views: 2,476
Posted By choym
CMS Abandoned Call Report

I added 'Redirect No Answer' in a Historical Agent Daily Report. The figures shown on the report did not match the 'Total'. Also the figures on the '% Agent Occupancy' is huge. Would appreciate if...
Forum: Contact Center Applications 05-11-2017, 08:41 AM
Replies: 0
Views: 1,269
Posted By choym
CMS Designer Report

I added 'Redirect No Ans' column to historical 'Agent Group Summary Daily' Report. If an agent had abandoned calls captured, the agent names appeared twice in the report, 1st row no abandoned calls...
Forum: Contact Center Applications 11-08-2016, 10:36 AM
Replies: 2
Views: 2,812
Posted By choym
Thanks Shaikht. I was able to get report on...

Thanks Shaikht. I was able to get report on Agent Trace by Location. The problem is customer would like to see the CWC by locations on one report. With Agent Trace by Location, they need to run...
Forum: Contact Center Applications 11-07-2016, 12:50 PM
Replies: 0
Views: 2,156
Posted By choym
CMS Trunk Group Report

Is there ways to run one trunk group report which cover multiple trunk groups. I tried set up a Designer Report for Trunk Group Summary Daily and enabled Trunk Group 'Multi-value' in the Edit Input....
Forum: Contact Center Applications 11-02-2016, 01:19 PM
Replies: 2
Views: 2,812
Posted By choym
CMS Agent Site Tracking Feature

I ran Agent Trace By Location reports and there was no information on the Call Work Code. I looked up the documentation and it was indicated that the Agent Site Tracking feature needs to be enabled....
Forum: Contact Center Applications 11-04-2015, 01:10 PM
Replies: 2
Views: 3,144
Posted By choym
I am new to ACCS. I set up a flow application...

I am new to ACCS. I set up a flow application with an emergency check step. Found out that I need to set up a Wild Variable Flow to activate/deactivate the emergency. Would you be able to show me...
Forum: Contact Center Applications 10-31-2015, 12:25 PM
Replies: 2
Views: 3,144
Posted By choym
ACCS OD Emergency activation

Anyone knows how to activate an emergency route that's set up in the ACCS Orchestration Design Flow Editor so that calls that's sitting in the queue will be redirected out of the queue once the...
Forum: Contact Center Applications 09-30-2015, 03:18 PM
Replies: 5
Views: 6,602
Posted By choym
ACCS custom reports

Is it possible to build custom reports from scratch in ACCS?
Forum: Contact Center Applications 09-30-2015, 03:09 PM
Replies: 0
Views: 2,306
Posted By choym
Accs

ACCS Real-Time Reporting not seeing CLID. Is there something that needs to be set up in order to see the CLID and Calling Name? The call comes in through IP Office auto-attendant and reach out to...
Showing results 1 to 9 of 9

 
Forum Jump

All times are GMT -7. The time now is 01:34 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.