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Search: Posts Made By: jtarjanyi
Forum: IP Office Contact Center 07-07-2016, 01:18 AM
Replies: 15
Views: 9,591
Posted By jtarjanyi
I did not administered Agnets in IPO, just let...

I did not administered Agnets in IPO, just let the Syncronization to do that.
Forum: IP Office Contact Center 07-06-2016, 02:03 PM
Replies: 15
Views: 9,591
Posted By jtarjanyi
Is the syncronization using IPO UserRight ? ...

Is the syncronization using IPO UserRight ?

I saw this in the log:

G7809a 23:56:27.247 TC_General Initializing Sync cache and updating map with all agents fetched from IPOCC DB ...
Forum: IP Office Contact Center 07-06-2016, 01:07 PM
Replies: 15
Views: 9,591
Posted By jtarjanyi
=> Which was the IPOCC version from which you...

=> Which was the IPOCC version from which you upgraded ?

New installation of 9.1.7

=> Seems the network connection between IPO and IPOCC is going up/down, or the IPO Web Manager is going...
Forum: IP Office Contact Center 07-06-2016, 11:14 AM
Replies: 15
Views: 9,591
Posted By jtarjanyi
It is a fresh installation of IPOCC 9.1.7. Used...

It is a fresh installation of IPOCC 9.1.7. Used the excel sheet to generate initial configuration, and import it. 1st time all agent was imported only in IPOCC, and the syncronization create its in...
Forum: IP Office Contact Center 07-06-2016, 05:17 AM
Replies: 15
Views: 9,591
Posted By jtarjanyi
I have make a try and make initial configuration...

I have make a try and make initial configuration via WebAdministration Page of IPOCC, with limited agnet, but got the same result.

I put the IpoSyncService log here : http://pastebin.com/AJ9c8F5k
Forum: IP Office Contact Center 07-06-2016, 01:05 AM
Replies: 15
Views: 9,591
Posted By jtarjanyi
Im have generate the initial configuration with...

Im have generate the initial configuration with the Excel-macro, and yes, the profile wich assigned to the agent contains telephony. After the restart all agent has telephony. If wainting some time...
Forum: IP Office Contact Center 07-05-2016, 03:28 PM
Replies: 15
Views: 9,591
Posted By jtarjanyi
Ahh Ok, I catch it. All Agent in IPO is set up...

Ahh Ok, I catch it.
All Agent in IPO is set up as Agent IPOCC => Agent, but IPOCC still deleting :(

In the IPOSyncService log I saw lots of java error like this:

B9396a 01:19:50.345 TC_Error ...
Forum: IP Office Contact Center 07-05-2016, 03:27 PM
Replies: 15
Views: 9,591
Posted By jtarjanyi
Ahh Ok, I catch it. All Agent in IPO is set up...

Ahh Ok, I catch it.
All Agent in IPO is set up as AGENT, but IPOCC still deleting :(
Forum: IP Office Contact Center 07-05-2016, 11:22 AM
Replies: 15
Views: 9,591
Posted By jtarjanyi
Sorry I cannot catch you. Yes I have apply...

Sorry I cannot catch you. Yes I have apply profile on agent. Those control agnets belongs to which AgentGroup, and who has supervisor priviliges. It works fine in a previous installation.
Forum: IP Office Contact Center 07-05-2016, 05:15 AM
Replies: 15
Views: 9,591
Posted By jtarjanyi
IPOCC switching OFF Agent's telephony

Hello,

Is anybody face the following issue?

In a new installation of IPOCC (9.1.7) the customer want to use one-x communicator for Agnet. Because of the Power user license are not concurent, I...
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