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Forum: Contact Center Applications 11-18-2013, 02:33 AM
Replies: 4
Views: 11,524
Posted By chrde
This is what I tested: Criteria 1:...

This is what I tested:

Criteria 1: KeywordGroup containing only the word: 'test'
Criteria 2: SenderGroup containing only the mail address: 'a@b.com'
Both criteria have 50% weight

I did 4...
Forum: Contact Center Applications 10-31-2013, 08:55 AM
Replies: 4
Views: 11,524
Posted By chrde
AACC - Multimedia Rules

When Configuring 2 Search Criteria for a rule in the multimedia application, the weightages have to add up to 100%. In my case each Search Criteria has a weightage of 50%.

This is my situation:...
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