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Search: Posts Made By: schopdekar
Forum: IP Office Contact Center 07-07-2016, 02:27 AM
Replies: 15
Views: 9,592
Posted By schopdekar
It fetches user rights from IPOL, and applies...

It fetches user rights from IPOL, and applies only on a specific SIP extension (not on Users/Agents)
Forum: IP Office Contact Center 07-06-2016, 05:54 AM
Replies: 15
Views: 9,592
Posted By schopdekar
From the logs, there seems to be some issues. ...

From the logs, there seems to be some issues.

=> Which was the IPOCC version from which you upgraded ?

=> Seems the network connection between IPO and IPOCC is going up/down, or the IPO Web...
Forum: IP Office Contact Center 07-06-2016, 01:46 AM
Replies: 15
Views: 9,592
Posted By schopdekar
In TTrace, for IPO Sync Service please enable...

In TTrace, for IPO Sync Service please enable ISS_DB* flags. That will give more verbose logs.

In the Sync Service logs you can check for something like "SMAClientConnector.onMessage() Received...
Forum: IP Office Contact Center 07-06-2016, 12:12 AM
Replies: 15
Views: 9,592
Posted By schopdekar
Sync service will delete if Telephony is removed ...

Sync service will delete if Telephony is removed from IPOCC.
Can you please check the profile. Whether it has telephony enabled ?

Agents on IPOCC and similar named User on IPO will be...
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