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Search: Posts Made By: mmauye
Forum: Avaya Aura & Unified Communications 01-03-2018, 07:39 AM
Replies: 3
Views: 9,314
Posted By mmauye
you just needed to configure an h.323 trunk...

you just needed to configure an h.323 trunk gateway in CUCM
Forum: IP Office Contact Center 12-18-2017, 02:02 AM
Replies: 2
Views: 2,084
Posted By mmauye
IPOCC agents are in continous wrap up state

please help guys....

I have an ipocc contact centre with 10 agents and 1 supervisor. However when agents login they are getting the wrap up feature as a result they will not be able to receive...
Forum: IP Office Contact Center 01-27-2017, 04:45 AM
Replies: 2
Views: 2,117
Posted By mmauye
Angry Ipocc agent cant answer calls

everytime a call comes in the agent tries to answer the system gives an error saying call unobtainable and then the call drops. This is happening on one agent all other agents are working good. The...
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