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Search: Posts Made By: pccavaya
Forum: Contact Center Applications 02-22-2012, 01:38 PM
Replies: 2
Views: 12,314
Posted By pccavaya
Post Unable to create CCMM user

When I create an agent, I create a CCT agent, but it doesn't create the user on the CCMM. Without the agent in the CCMM, they cannot do email, chat, ect. I tried deleting the user and adding them...
Forum: Contact Center Applications 02-22-2012, 07:17 AM
Replies: 2
Views: 10,975
Posted By pccavaya
No. The Avaya support agent didn't set that up...

No. The Avaya support agent didn't set that up when he did the initial configuration. I gave the chat skillset an outbound email box, and it worked. Thanks for your help.:)
Forum: Contact Center Applications 02-22-2012, 07:15 AM
Replies: 2
Views: 11,519
Posted By pccavaya
Thanks, I will try that.

Thanks, I will try that.
Forum: Contact Center Applications 02-20-2012, 11:47 AM
Replies: 1
Views: 10,487
Posted By pccavaya
Post Historical Reporting Issue

We have many reports scheduled to run, but for some reason several of our reports run multiple times. For example, if it is scheduled to run at 1:00am, it will run at 1:00,1:01,1:02 and we cannot...
Forum: Contact Center Applications 02-20-2012, 08:18 AM
Replies: 2
Views: 10,975
Posted By pccavaya
Post Unsent Queued Emails

After a chat contact is closed, it sends a transcript to the customer. For some reason this doesn't work, but rather queues the email and shows them as "Unsent outgoing emails." These get queued up...
Forum: Contact Center Applications 02-20-2012, 08:02 AM
Replies: 0
Views: 8,704
Posted By pccavaya
Post Disconnected chat contacts

When a customer clicks our link to start a chat and then later chooses to close the chat, this chat still gets queued. So we have many queued chat contacts where the customer isn't even there...
Forum: Contact Center Applications 02-20-2012, 07:57 AM
Replies: 2
Views: 11,519
Posted By pccavaya
Post Unable to pull contact

I have a web communication contact that doesn't get pushed to Agent Desktop. It is still marked as a new contact. When I try to manually pull the contact it says, "This Contact is not in the queue...
Forum: Contact Center Applications 02-20-2012, 07:50 AM
Replies: 2
Views: 11,088
Posted By pccavaya
Post Changing owner on Historical Report

How do you change the owner on a Historical Report? I know the CCMA user that created the report gets assigned as the owner, but I want to assign a report to another user Thanks for your help.
Showing results 1 to 8 of 8

 
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