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Forum: IP Office Contact Center 10-29-2018, 07:56 AM
Replies: 1
Views: 1,726
Posted By anuss
IPOCC 10.1.2 No audio when transferred to Agent after call treatment

Check your SRTP setting in IPOCC configuration under the Chap tab properties. Should match the IP Office.
Forum: IP Office Contact Center 02-06-2018, 06:18 PM
Replies: 1
Views: 1,534
Posted By anuss
Inbound Chat Question...

Here is the scenario....

Customer facing web app for Chat gives an information section before the main text box. For example:

Your Name:
Your Phone Number:
Your Email Address:

Text Box:
Forum: IP Office Contact Center 12-12-2017, 10:49 AM
Replies: 2
Views: 1,857
Posted By anuss
Make sure you are checking to see if an agent is...

Make sure you are checking to see if an agent is free before sending to queue. Otherwise, caller will never come out of queue.
Forum: IP Office Contact Center 12-11-2017, 06:45 PM
Replies: 4
Views: 1,321
Posted By anuss
Turns out the new Audible/Visual feature is...

Turns out the new Audible/Visual feature is directed to email and chat if minimized. Telephony is visual only.
Forum: IP Office Contact Center 11-08-2017, 08:05 AM
Replies: 4
Views: 1,321
Posted By anuss
Documentation states it works with WebUI and User...

Documentation states it works with WebUI and User Interface.
Forum: IP Office Contact Center 11-03-2017, 07:27 AM
Replies: 4
Views: 1,321
Posted By anuss
Agent User Interface and audio notification release 10.1

Has anyone been able to get the Audio to work in release 10.1 if the agent minimizes the user interface?
Forum: IP Office Contact Center 09-26-2017, 12:26 PM
Replies: 1
Views: 986
Posted By anuss
IPOCC all activity report....

I have a customer requesting a report for all activity of the IPOCC. Can this be done?
Showing results 1 to 7 of 7

 
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