Forum: IP Office Contact Center
05-15-2018, 08:20 AM
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Replies: 5
Views: 4,374
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Forum: Small and Medium Business Communications
08-27-2015, 05:54 AM
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Replies: 10
Views: 11,978
9.0 Matrix
Yes, It was in Kirks signature but in case you missed it here it is again:
Use this link for the current IPO Matrix:
https://sales.avaya.com/documents/1399549434213
Peter Gavin |...
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Forum: Small and Medium Business Communications
08-28-2013, 11:28 AM
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Replies: 5
Views: 12,605
DNIS information doesn't survive SCN
I would add it as part of a call tag in the ICR. Example if the DNIS digits are 1234 make the call tag 1234 in the Incoming Call Route and this should be sent to the remote user in the SCN. Tagging...
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Forum: Small and Medium Business Communications
08-27-2013, 02:16 PM
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Replies: 1
Views: 10,181
5610SWIP phone unable to login suddenly
I am 99.9% sure it has nothing to do with virtualization of your voicemail pro and manager because logging in is not dependant on those, worst case is that it is trying to TFTP the 46xxsettings.txt...
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Forum: Small and Medium Business Communications
08-27-2013, 01:37 PM
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Replies: 3
Views: 14,211
Show me the number or name
Matt,
You should know by now that the IP Office can do anything!
If you setup Directory Entries with a Name and Telephone number and in the Directory entry setup you give them a 3 digit Index...
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Forum: Small and Medium Business Communications
08-27-2013, 08:37 AM
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Replies: 5
Views: 12,605
DNIS information doesn't survive SCN
Try adding a short code to the H.323 trunk that connects site a to site b and site b to site a.
The short code would be ? and the telephone number would be .SS and the outgoing line group is the...
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Forum: Small and Medium Business Communications
08-27-2013, 08:26 AM
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Replies: 2
Views: 8,675
Multiple old messages appear in Mail box
It is possible that the embedded voicemail got corrupted by not properly shutting down the system, are they losing power and do they have a good online UPS? Are they removing the power to the system...
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Forum: Small and Medium Business Communications
08-20-2013, 03:08 PM
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Replies: 3
Views: 14,211
Show the number or name
Did you send this directly to the line? You could have it call your default dial short code, for the USA it would be 9N/N/Dial for the rest of the world it would be ?.
It may show the number if...
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Forum: Small and Medium Business Communications
08-20-2013, 02:38 PM
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Replies: 3
Views: 27,191
Dial 9 before entering the required number
If you are doing this for all users you would probably want to make it a System Short code. You would probably want to get rid of the system short code ?/./dial otherwise this will cancel out the...
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Forum: Small and Medium Business Communications
08-20-2013, 07:50 AM
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Replies: 1
Views: 8,301
IP Office SIP to NRS
There are several integration guides to connect an IP Office to a BCM and/or a CS1k. The only document for the CS1k specifically lists IP Office 8.1. I am not sure if that is a requirement but that...
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Forum: Small and Medium Business Communications
08-20-2013, 07:29 AM
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Replies: 2
Views: 13,703
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Forum: Small and Medium Business Communications
08-14-2013, 01:30 PM
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Replies: 5
Views: 18,177
IP Office SCN fallback Voicemail sync
In the help file in the Voicemail Pro GUI do a search for SMTP Sender. If you are a registered Avaya Business Partner and have access to the IP Office Knowledgebase look here:
...
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Forum: Small and Medium Business Communications
08-14-2013, 01:21 PM
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Replies: 3
Views: 18,813
avaya SCN
Paulrs wrote:
IP500 Voice Networking License
On IP500 and IP500 V2 systems, Small Community Networking requires one or more additional licenses.
QSIG, H.323 and SCN capabilities are not enabled...
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Forum: Small and Medium Business Communications
08-05-2013, 02:10 PM
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Replies: 1
Views: 15,814
Please note that this will only work if you are...
Please note that this will only work if you are connected to a Nortel class 5 switch (like a DMS100) it is not supported on a Lucent 5ESS switch. You will have to check with your PRI provider to make...
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Forum: Small and Medium Business Communications
08-05-2013, 02:03 PM
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Replies: 3
Views: 10,572
Can't get second dial tone
As thiel2 stated, the 9N short code will send the call to the ARS table for any number including 90 so it is not necessary to add a second system short code. By doing so you are creating your own...
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Forum: Small and Medium Business Communications
08-05-2013, 01:56 PM
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Replies: 2
Views: 8,976
Insert Valid Card
I think you have the wrong card. You probably can not get this anymore but here is the card you need for a non R8 PARTNER ACS:
107932071PARTNER ACS Backup / Restore Card (non-RAC) - 12A1
or
...
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Forum: Small and Medium Business Communications
08-05-2013, 01:47 PM
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Replies: 3
Views: 18,154
IP Office and MS Exchange Server 365
The answer is yes you should be able to send emails using a MAPI client installed on the Voicemail Pro PC server. An example of a MAPI client would be Outlook. Instead of using SMTP to send the email...
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Forum: Small and Medium Business Communications
07-16-2013, 07:08 AM
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Replies: 16
Views: 60,370
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Forum: Small and Medium Business Communications
07-02-2013, 12:40 PM
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Replies: 16
Views: 60,370
even more on echo
3.3.10 Short-path acoustic echo, short-path electrical echo: acoustic or electrical echo that
occurs in a very short roundtrip call topology. This type of echo is commonly described
as a hollow...
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Forum: Small and Medium Business Communications
07-02-2013, 12:39 PM
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Replies: 16
Views: 60,370
More on echo
3.3 Echo
There are only two physical sources of echo in telephony: electrical echo (or network echo), and
acoustic echo. Electrical echo is caused by a reflection of the speech signal at...
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Forum: Small and Medium Business Communications
07-02-2013, 12:38 PM
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Replies: 16
Views: 60,370
Echo is a very complicated issue to trouble...
Echo is a very complicated issue to trouble shoot. There are several types of echo and even multiple causes of the same type. To make things even more complicated you may have several of these issues...
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Forum: Small and Medium Business Communications
06-19-2013, 05:49 AM
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Replies: 3
Views: 13,691
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Forum: Small and Medium Business Communications
06-18-2013, 07:05 AM
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Replies: 3
Views: 13,691
Polycom SoundStation2 Avaya
That phone is not supported on the IP Office. I believe it is supported on the Avaya Communication Manager but not 100% sure about that, but it is definately not spported or recognized by the IP...
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Forum: Small and Medium Business Communications
06-18-2013, 06:50 AM
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Replies: 5
Views: 33,972
Licensing - IP Endpoint
Matt is correct if you replace the IP412 and upgrade to an IP500 running R6.0 or higher but if you stay on the IP412 on R5.0 you will not need a license. You will need to have a VCM card installed in...
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Forum: Small and Medium Business Communications
06-18-2013, 06:37 AM
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Replies: 6
Views: 41,887
Call waiting on avaya ip office 500 v2
This is kind of a silly way to program your system. This means that if you are on the phone nobody can call you. They will always get a busy signal if you are on the phone and they will not be able...
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