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Forum: Contact Center Applications 06-26-2013, 08:34 AM
Replies: 0
Views: 10,046
Posted By lcontr
Question AACC images in e-mail template

Hi,

I am trying to add images to e-mail templates using html.

I set the template path on te AAAD.

then, created the html template file:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0...
Forum: Contact Center Applications 04-18-2013, 07:39 AM
Replies: 3
Views: 12,142
Posted By lcontr
Hi, thanks for your answer. I have already...

Hi,

thanks for your answer. I have already configured the multiplicity for multimedia. It is a little bit annoying that voice is not consider as an option to multiplicity. some contact centers...
Forum: Contact Center Applications 04-11-2013, 11:10 AM
Replies: 3
Views: 12,142
Posted By lcontr
Multiple call handling in AACC

Hi,

is there any option to have multiple call handling in AACC? We are not using Elite.

Is there any option for a AACC supervisor to observe calls from agents that are not directly asigned to...
Forum: Contact Center Applications 03-01-2013, 01:43 PM
Replies: 8
Views: 12,297
Posted By lcontr
Did you check de Rules? maybe you are routing to...

Did you check de Rules? maybe you are routing to another skillset.
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