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Search: Posts Made By: verma62
Forum: IP Office Contact Center 06-24-2015, 01:33 AM
Replies: 5
Views: 6,327
Posted By verma62
Thanks for the explanation Kruegerb. This...

Thanks for the explanation Kruegerb.

This will help me but here as I understand we won't be able to take further automated action i.e. sending an email/custom reporting etc.

I will also try...
Forum: IP Office Contact Center 06-23-2015, 08:17 AM
Replies: 5
Views: 6,327
Posted By verma62
Hi, We have a use case where we need to...

Hi,
We have a use case where we need to transfer the inbound call to a particular mobile number (lets say after office hours), if call connection fails to particular mobile number(No Response, bust,...
Forum: IP Office Contact Center 06-18-2015, 06:45 AM
Replies: 5
Views: 6,327
Posted By verma62
External destination call

Dear All,

Any idea if I can use task flow external destination tag for making an outbound call to a mobile number and failure(busy, etc) can be captured.

I tried finding document for task...
Forum: IP Office Contact Center 06-17-2015, 02:10 AM
Replies: 5
Views: 6,327
Posted By verma62
External Destination call

Hi,

I am trying to call an external phone number pstn/mobile number from IPOCC. Here I have found two options blocks i.e. External Destination(Task flow) and Call(IVR).

Currently I am having...
Showing results 1 to 4 of 4

 
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