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Search: Posts Made By: neumanna
Forum: Contact Center Applications 06-17-2013, 01:46 AM
Replies: 3
Views: 8,725
Posted By neumanna
If you are talking about SIP AACC on a CM, there...

If you are talking about SIP AACC on a CM, there are rumors that it would come in one of the next AACC releases. Currently only available in AAAD.
Forum: IP Telephony and Convergence 06-17-2013, 01:44 AM
Replies: 2
Views: 10,338
Posted By neumanna
Amit, we do use the following product for this:...

Amit,
we do use the following product for this:
http://www.servolutions.com/popcon.htm

I hope it will help you too.
Andi
Forum: Contact Center Applications 03-09-2012, 04:38 AM
Replies: 7
Views: 22,745
Posted By neumanna
Hi, was trying in lab again, and you are right....

Hi,
was trying in lab again, and you are right. The CLID is just shown in AAAD.
But this is what i'm remembering:
If in script the call is routed again to an extension or to an external number,...
Forum: Contact Center Applications 03-05-2012, 12:28 PM
Replies: 3
Views: 16,907
Posted By neumanna
Hi, having similar issues. Possible causes: not...

Hi,
having similar issues. Possible causes: not enough performant Agent PC, Agents phonesets just off hook - without active call - while in this moment the AACC is trying to present skillset call to...
Forum: Contact Center Applications 03-05-2012, 12:23 PM
Replies: 7
Views: 22,745
Posted By neumanna
Hi, in my lab environment it is working fine....

Hi,
in my lab environment it is working fine. IP set is showing CLID even if caller came from AACC via NRS back into Cs1k.
But have no idea why not in your system. May opening a SR would help?
Do...
Forum: Contact Center Applications 03-03-2012, 12:14 PM
Replies: 7
Views: 22,745
Posted By neumanna
Are you using SM or NRS?

Are you using SM or NRS?
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