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Forum: Small and Medium Business Communications 08-15-2019, 07:49 AM
Replies: 2
Views: 173
Posted By thiel2
In the SIP trunk URI, use either */*/* or...

In the SIP trunk URI, use either */*/* or Auto/Auto/Auto (depends on the release of your IPO) - make sure outgoing group id is unique for the URI.

Now the ARS will honor the Ns87654321 telephone...
Forum: Telephones, Adjuncts, and Adapters 08-09-2019, 12:48 PM
Replies: 5
Views: 1,487
Posted By thiel2
* Download and unzip the H.323 6.8.1 Software...

* Download and unzip the H.323 6.8.1 Software from Avaya support site
* Upload the files to the IPO
* Power up the phone, answer NO at the Auto Provision question
* Go into Admin,...
Forum: Small and Medium Business Communications 06-11-2019, 08:06 AM
Replies: 5
Views: 1,158
Posted By thiel2
How about the VMware Host? Is the time correct on...

How about the VMware Host? Is the time correct on it?
Forum: Small and Medium Business Communications 06-10-2019, 06:28 PM
Replies: 3
Views: 1,307
Posted By thiel2
You would want S instead of C - S is Send the...

You would want S instead of C - S is Send the following number as Calling telephone number

When you don't specify the outgoing caller ID via short code or ARS table, and if an extension has a...
Forum: IP Telephony and Convergence 06-04-2019, 08:37 AM
Replies: 2
Views: 352
Posted By thiel2
Look on the front right - does it say "System...

Look on the front right - does it say "System Server" (V1) or "Control Unit" (V2)

Look on the back, does it have 2 slots for SD cards (V2), or does it have a "credit-card" installed and a slot...
Forum: Small and Medium Business Communications 05-31-2019, 11:12 AM
Replies: 7
Views: 3,405
Posted By thiel2
Shot in the dark - from Ext. 10 or 11, ...

Shot in the dark - from Ext. 10 or 11,

Feature 00
Left Intercom twice
#505-7-{extension number of one of those extensions that rings when it shouldn't}

Does the bottom line say 1-Assigned or...
Forum: Small and Medium Business Communications 05-22-2019, 04:22 PM
Replies: 1
Views: 1,076
Posted By thiel2
Don't know the answers to the first 2, but...

Don't know the answers to the first 2, but changing the NIC type is fine. Best to remove both of them, then add back the Lan and then add back the Wan. Sometimes you remove the Lan and add it back,...
Forum: Small and Medium Business Communications 05-09-2019, 09:10 AM
Replies: 5
Views: 1,290
Posted By thiel2
The phones and sidecar need to be on SIP 4.0...

The phones and sidecar need to be on SIP 4.0 firmware

Download the J100-IPT-SIP-R4_0_0_1-031919.zip , SIP 4.0.x file from support.avaya.com

On your IP 500 via Embedded File Manager, in the...
Forum: Small and Medium Business Communications 04-17-2019, 05:19 PM
Replies: 3
Views: 844
Posted By thiel2
Having trouble working out which version of IP...

Having trouble working out which version of IP Office you have, but based on your phone being a 1400 series phone, and the automated attendant recording code of 7841, I suspect you are using Basic...
Forum: Small and Medium Business Communications 04-15-2019, 02:33 PM
Replies: 2
Views: 640
Posted By thiel2
That's networking The SE should have an SCN...

That's networking

The SE should have an SCN like configured to the Expansion's LAN-1 address, the Expansion should have an SCN line configured to the SE's LAN-1 address. There should be an IP...
Forum: Small and Medium Business Communications 04-10-2019, 02:30 PM
Replies: 2
Views: 686
Posted By thiel2
Since it's an analog POTS trunk, there are not...

Since it's an analog POTS trunk, there are not routing digits coming in on it.

Remove the new route you have created, and leave in place the default route that is Any Voice, Line Group ID 0, and...
Forum: Small and Medium Business Communications 04-10-2019, 08:32 AM
Replies: 2
Views: 602
Posted By thiel2
User > User Tab > Password: Used for One-X...

User > User Tab > Password: Used for One-X portal, One-X Mobile, SoftConsole

User > Telephony Tab > Supervisor Settings Tab > Login Code: Used for Hot Desking

Extension > Extension Tab > Phone...
Forum: Small and Medium Business Communications 04-05-2019, 08:02 AM
Replies: 6
Views: 745
Posted By thiel2
On the computer that you run Manager on, you will...

On the computer that you run Manager on, you will find backup files from the IP Office, with the .bak extension. The file name will be the name of the control unit along with the date the file was...
Forum: Small and Medium Business Communications 04-01-2019, 02:52 PM
Replies: 6
Views: 983
Posted By thiel2
Cool - now that I see you are using System...

Cool - now that I see you are using System Status, here's something else you can do.....

On that Extensions view in System Status, click on any extension to highlight it. Press Control-a to...
Forum: Small and Medium Business Communications 04-01-2019, 08:55 AM
Replies: 6
Views: 983
Posted By thiel2
IP Office is a completely different animal from...

IP Office is a completely different animal from Aura......


What version of IP Office are you running? Partner, Basic, Essential, Preferred, Server?
What release? R11.0 is the latest

In what...
Forum: Small and Medium Business Communications 03-01-2019, 08:31 AM
Replies: 1
Views: 769
Posted By thiel2
https://support.avaya.com/

https://support.avaya.com/
Forum: Small and Medium Business Communications 03-01-2019, 08:29 AM
Replies: 3
Views: 1,029
Posted By thiel2
Telephone Number NS1234Si

Telephone Number NS1234Si
Forum: Small and Medium Business Communications 02-28-2019, 11:29 AM
Replies: 1
Views: 778
Posted By thiel2
Analog lines, you can put information in the...

Analog lines, you can put information in the Telephone Number field

PRI you can use the Test Number field

SIP Line includes a Description field
Forum: Messaging 02-06-2019, 08:51 AM
Replies: 2
Views: 1,168
Posted By thiel2
Check System > Telephony > Telephony and see if...

Check System > Telephony > Telephony and see if "Inhibit Off-Switch Forward/Transfer" is checked
Forum: IP Telephony and Convergence 01-31-2019, 08:24 AM
Replies: 1
Views: 594
Posted By thiel2
Lots of ways to accomplish this. In...

Lots of ways to accomplish this.

In Manager, you can create a Time Profile - call if AfterHours
Make a Recurring entry, Monday through Friday from 12am to 7:59am
Make another Recurring entry....
Forum: Small and Medium Business Communications 01-28-2019, 08:50 AM
Replies: 3
Views: 929
Posted By thiel2
Use Visual Voicemail - access the mailbox -...

Use Visual Voicemail - access the mailbox - access the first message - press More - Press Delete repeatedly until all messages are gone - Press Exit


Use a serial cable to the DTE port on the...
Forum: Small and Medium Business Communications 01-16-2019, 07:34 AM
Replies: 3
Views: 614
Posted By thiel2
If the release is high enough (8.1 or higher),...

If the release is high enough (8.1 or higher), configure DNS and use
0.pool.ntp.org 1.pool.ntp.org in the Server Address field
Forum: Small and Medium Business Communications 12-26-2018, 08:28 AM
Replies: 1
Views: 666
Posted By thiel2
The part number is 700417439 YES, it can be...

The part number is 700417439
YES, it can be used in an IP 500 V2 on R11


The PRI card for the IP Office 400, 700185200, when used with a Legacy Carrier, can be used in an IP 500 V2 through...
Forum: Small and Medium Business Communications 11-21-2018, 09:52 AM
Replies: 4
Views: 1,612
Posted By thiel2
Monitor uses the "system" password There are...

Monitor uses the "system" password

There are 3 passwords you configure on a new system, or when you erase the security settings.

Administrator (used for System Status as well)
Security (used...
Forum: Small and Medium Business Communications 11-07-2018, 11:56 AM
Replies: 4
Views: 1,612
Posted By thiel2
Is your ping successful from the IP Office...

Is your ping successful from the IP Office itself? (You can send test pings from System Status)

If not, add a route or change the subnet mask as needed.

But then, run monitor and check the...
Showing results 1 to 25 of 328

 
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