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Forum: Contact Center Applications 08-30-2014, 09:27 AM
Replies: 1
Views: 3,052
Posted By lsngta
Hi , CLOSE_WAITs means the socket is in a...

Hi ,

CLOSE_WAITs means the socket is in a waiting state to be closed but the JVM has not freed the memory. It is possible that the sockets have been closed but haven't been freed until the Garbage...
Forum: Contact Center Applications 08-23-2014, 12:48 AM
Replies: 2
Views: 8,008
Posted By lsngta
Hi,, Just a thought....If the agents are...

Hi,,

Just a thought....If the agents are instructed to login in "manual-in" mode ,the system puts them into "aftercallwork" automatically.If at all the agent finishes the acw sooner than expected...
Forum: Contact Center Applications 08-21-2014, 11:11 PM
Replies: 1
Views: 3,249
Posted By lsngta
Hi, Converse step in AEP can be implemented...

Hi,

Converse step in AEP can be implemented using either of the two methods below:

1)On incoming call Converse-on data is passed as part of the application URL query string.
The Application...
Forum: Contact Center Applications 08-12-2014, 08:24 PM
Replies: 3
Views: 5,013
Posted By lsngta
Hi mcnam7, I guess, as the wfm reports are...

Hi mcnam7,

I guess, as the wfm reports are built from crystal reports,you could customize as per your requirement.Additionally, on the CMS,you could possibly go for a customized report,where you...
Forum: Contact Center Applications 08-07-2014, 11:48 PM
Replies: 8
Views: 8,592
Posted By lsngta
Smile @acsit To add root certs to your iPhone or...

@acsit

To add root certs to your iPhone or iPad, you will need:

The iPhone Configuration Utility (windows or mac)
Your iPhone or iPad physically connected via cable to said windows or mac...
Forum: Contact Center Applications 08-07-2014, 09:25 PM
Replies: 7
Views: 42,702
Posted By lsngta
How to change "CMS" password and root passwords in AvayaCMS.

Procedure to change "CMS" password and root passwords in AvayaCMS .We have a normal user trying to access via cms user access and need to change the cms password immediately.
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