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Forum: Avaya Aura & Unified Communications 06-14-2017, 09:19 AM
Replies: 0
Views: 2,187
Posted By fflynn
Question Nodal CCT Contact Center Voice Terminals

For the last couple of days we have been maxing out the license on Nodal CCT contact center voice terminals. It looks as though they are not being release when agent slog out.

Do anyone know...
Forum: Avaya Aura & Unified Communications 04-29-2017, 08:00 AM
Replies: 2
Views: 2,976
Posted By fflynn
Question Real time formulas

Is there a way to create a real time formula that will look at application statistics and only count data that has occurred in the past hour ? Other than assigning interval to date to globally be an...
Forum: Avaya Aura & Unified Communications 04-26-2017, 10:44 AM
Replies: 0
Views: 3,217
Posted By fflynn
Question Queue to External Resource

This maybe a unique (and challenging) requirement that our implementation partner is struggling with.

We have an external answering resource that take our calls after hours. Normally during...
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