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Search: Posts Made By: mmmackin
Forum: Support Site Feedback Community 10-31-2012, 09:23 AM
Replies: 1
Views: 6,939
Posted By mmmackin
Hi Jen, Someone from the team will be...

Hi Jen,

Someone from the team will be reaching out to you directly for more information. Thanks for contacting us.
Forum: Support Site Feedback Community 10-13-2012, 12:04 PM
Replies: 2
Views: 7,687
Posted By mmmackin
I am checking with tool owners...

I am checking with tool owners...
Forum: Support Site Feedback Community 10-02-2012, 09:45 AM
Replies: 3
Views: 21,862
Posted By mmmackin
What is the document/file that is showing you...

What is the document/file that is showing you kb.avaya.com? Can you give me the entire URL or the file title?
Forum: Support Site Feedback Community 09-27-2012, 12:13 PM
Replies: 1
Views: 8,160
Posted By mmmackin
Avaya offers a Lifetime product warranty for the...

Avaya offers a Lifetime product warranty for the Ethernet Routing Switch (ERS) 2000 Series, ERS 3000 Series, ERS 4000 Series, ERS 5000 Series and Virtual Services Platform (VSP) 7000 product lines...
Forum: Support Site Feedback Community 09-24-2012, 11:13 PM
Replies: 3
Views: 11,459
Posted By mmmackin
Thanks for your very useful feedback. We are...

Thanks for your very useful feedback. We are reaching out to the author of the PCN for clarification.
Forum: Support Site Feedback Community 09-24-2012, 05:55 PM
Replies: 3
Views: 15,575
Posted By mmmackin
Almon, If you are re-signing your...

Almon,



If you are re-signing your maintenance contract, the Sold-To information should be provided to you in the contract.



If you are trying to create a Service Request...
Forum: Support Site Feedback Community 09-21-2012, 04:16 PM
Replies: 3
Views: 9,422
Posted By mmmackin
Hi virela, I am sorry for this...

Hi virela,

I am sorry for this inconvenience. The other issue (above) was related to the user's SSO profile, which was then fixed. I tried to look up your account in SSO (our registration...
Forum: Support Site Feedback Community 09-18-2012, 09:45 AM
Replies: 3
Views: 15,575
Posted By mmmackin
Authorized Avaya Partners can look up the list of...

Authorized Avaya Partners can look up the list of Sold To accounts associated with their Link ID by
accessing the Business Partner Sold To Lookup tool at: ...
Forum: Support Site Feedback Community 09-14-2012, 09:31 AM
Replies: 3
Views: 9,422
Posted By mmmackin
I have opened an Incident Ticket for you. But we...

I have opened an Incident Ticket for you. But we will need some more details to investigate. When are you getting this error? When trying to create a Service Request? Does it occur every time, or...
Forum: Support Site Feedback Community 09-08-2012, 08:46 PM
Replies: 4
Views: 9,664
Posted By mmmackin
Smile My pleasure. I also sent you a private message.

My pleasure. I also sent you a private message.
Forum: Support Site Feedback Community 09-08-2012, 08:35 PM
Replies: 2
Views: 23,546
Posted By mmmackin
There is a limit to how many tools can be added:...

There is a limit to how many tools can be added: ten (10). If you haven't reached that threshold, then try clearing your cache, closing the browser, and then reopening. Does it appear?
Forum: Support Site Feedback Community 09-08-2012, 11:37 AM
Replies: 1
Views: 7,274
Posted By mmmackin
Since Meridian Mail was launched back in the late...

Since Meridian Mail was launched back in the late 80s, yes, there is going to be a lot of documentation for it, or related to it. Over 1000 documents actually. It is always better to refine your...
Forum: Support Site Feedback Community 09-07-2012, 08:27 AM
Replies: 4
Views: 9,664
Posted By mmmackin
As of version 1.3.2, the Admin Guide and User...

As of version 1.3.2, the Admin Guide and User Guide are accessible from the Contact Analyzer web consoles. In the user console it is under Help -> Documentation and in the admin console, it is a link...
Forum: Support Site Feedback Community 09-06-2012, 11:50 AM
Replies: 4
Views: 9,664
Posted By mmmackin
You did everything right. I am looking into where...

You did everything right. I am looking into where this product and associated documentation would be found.
Forum: Support Site Feedback Community 09-06-2012, 09:07 AM
Replies: 2
Views: 8,133
Posted By mmmackin
The file is now available in ESPL::...

The file is now available in ESPL:: https://espl.avaya.com/espl/.
Forum: Support Site Feedback Community 09-05-2012, 02:24 PM
Replies: 2
Views: 8,133
Posted By mmmackin
Checking with engineer who published SOLN208891...

Checking with engineer who published SOLN208891 that references this file to resolve issue. Will post download URL as soon as I receive.
Forum: Support Site Feedback Community 09-04-2012, 07:14 PM
Replies: 1
Views: 6,616
Posted By mmmackin
woods37: I am sorry you are having a...

woods37:

I am sorry you are having a difficult time. When you say that you "signed up", do you mean you registered? And did you register as a Customer or a Business Partner relationship with...
Forum: Support Site Feedback Community 09-04-2012, 07:00 PM
Replies: 1
Views: 7,316
Posted By mmmackin
wkevin: Our apologies for this inconvenience...

wkevin:

Our apologies for this inconvenience -- here is where you should be able to download the library for CM 5.2:

https://downloads.avaya.com/css/P8/documents/100048089
Forum: Support Site Feedback Community 09-04-2012, 08:27 AM
Replies: 2
Views: 7,831
Posted By mmmackin
Bmuscat: I am sorry you are experiencing...

Bmuscat:

I am sorry you are experiencing difficulty downloading. The error you are receiving seems to indicate that you might not have the proper access rights or have not logged in.
.
If...
Forum: IP Telephony and Convergence 08-28-2012, 09:06 AM
Replies: 3
Views: 11,386
Posted By mmmackin
shpik, Please send an email to...

shpik,

Please send an email to Support@Avaya,com (Attention:Maggie) with the name of your company and your supplier, so we can investigate.

Thanks,
Maggie
Forum: Support Site Feedback Community 08-24-2012, 12:47 PM
Replies: 1
Views: 7,828
Posted By mmmackin
Gates2, Thank you for this feedback! It was...

Gates2,

Thank you for this feedback! It was detailed, well supported with screenshots, and very helpful. We are working on refining our search tool, so you should see improvements soon.

Part...
Forum: Support Site Feedback Community 08-24-2012, 12:08 PM
Replies: 1
Views: 6,606
Posted By mmmackin
Hi Debulois, Have you tried clicking the...

Hi Debulois,
Have you tried clicking the Products tab at top of the page, and entering the Product name/release? This will open the Product web page that displays the top documents and downloads...
Forum: Support Site Feedback Community 08-24-2012, 11:59 AM
Replies: 1
Views: 6,829
Posted By mmmackin
Hi bjagga: I don't think this is a broken...

Hi bjagga:

I don't think this is a broken link, although I agree the message you are receiving is unclear and misleading. When I log in as a Customer (the URL you list specifies ENTITLED_CUSTOMER,...
Forum: Support Site Feedback Community 08-15-2012, 10:36 AM
Replies: 1
Views: 6,563
Posted By mmmackin
I think this issue might be due to your specific...

I think this issue might be due to your specific login account. Can you contact me directly at mmmackin@avaya.com?

Thanks,
Maggie
Forum: Support Site Feedback Community 08-07-2012, 11:08 AM
Replies: 1
Views: 6,780
Posted By mmmackin
Banfield: Yes, I agree that is confusing....

Banfield:

Yes, I agree that is confusing. "Manuals" is a very generic term and can include many different types of documents including Release Notes, Application & Technical Notes,...
Showing results 1 to 25 of 59

 
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