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Search: Posts Made By: lebon
Forum: IP Office Contact Center 12-31-2018, 09:27 AM
Replies: 1
Views: 1,187
Posted By lebon
For IPO, you iremove IPO apps and installe...

For IPO, you iremove IPO apps and installe IPOdemo for IPO server
For IPOCC you call to sales
Forum: Small and Medium Business Communications 10-12-2018, 12:02 PM
Replies: 2
Views: 900
Posted By lebon
use IP Office Server Edition VMWARE install,...

use IP Office Server Edition
VMWARE install, then put on Demo Mode
but limited extension, users but full functionality
Forum: IP Office Contact Center 09-24-2018, 09:14 AM
Replies: 1
Views: 1,187
Posted By lebon
Hi, - looked in the example directory

Hi,

- looked in the example directory
Forum: IP Office Contact Center 09-24-2018, 09:06 AM
Replies: 1
Views: 836
Posted By lebon
Hi, - the easiest "external destination" in...

Hi,

- the easiest "external destination" in system tab then in CFE "external destination" module
- if an agent or supervisor needs to change this number, you use "TAG", then put the TAG in...
Forum: Small and Medium Business Communications 09-18-2018, 03:02 PM
Replies: 2
Views: 1,159
Posted By lebon
if you change the port by default is 389, change...

if you change the port by default is 389, change for 3268
Forum: IP Office Contact Center 07-18-2018, 03:13 AM
Replies: 5
Views: 4,554
Posted By lebon
Do you apply the 2 tips: 1°) 1-Tip Number- 284 ...

Do you apply the 2 tips:
1°) 1-Tip Number- 284
2°) 2-IP Office Technical Tip 277

and the topic numbers should not start with 7xxx

Yvan
Forum: IP Office Contact Center 05-18-2018, 02:14 AM
Replies: 8
Views: 2,649
Posted By lebon
sorry for the delay but it works, drag / drop a...

sorry for the delay but it works, drag / drop a macro into a call-flow
Forum: IP Office Contact Center 05-09-2018, 01:55 PM
Replies: 2
Views: 1,712
Posted By lebon
VBA Macro

Hi,

I developed a vba macro to automatically create the file csv and txt with TAG options

contact me to lebon@avaya.com

Yvan
Forum: IP Office Contact Center 01-29-2018, 11:32 AM
Replies: 1
Views: 1,693
Posted By lebon
Agent Group

HI,

in IPOCC is it possible to an agent out of a group
My customer would like, when an agent this logue, that he can not leave a group

yvan
Forum: IP Office Contact Center 01-29-2018, 11:29 AM
Replies: 2
Views: 751
Posted By lebon
this is a question has already been mentioned and...

this is a question has already been mentioned and to my knowledge, there is no solution currently, for a break from another break :mad:
Forum: IP Office Contact Center 01-24-2018, 11:51 AM
Replies: 0
Views: 837
Posted By lebon
Mail

Hi,

My customer would like on an abandoned call, I route to another topic and IVR to receive an email, with typical information "date,time calling adresse etc..)

It's possible in IPOCC

Yvan
Forum: IP Office Contact Center 01-23-2018, 07:20 AM
Replies: 0
Views: 710
Posted By lebon
Voice and Mail

Hi,
my customer would like to have like on VMpro,
script for leave a message (whispered would be perfect) if no agent available, and this message is emailed to another mail agent group

Idea or...
Forum: IP Office Contact Center 01-02-2018, 01:21 AM
Replies: 1
Views: 1,200
Posted By lebon
exemple In the IPO SIP Domain: sbc.local ...

exemple

In the IPO
SIP Domain: sbc.local
SIP Register FQDN: ipo.sbc.local

when you make setup to IPOCC the domain is domaine SIP , not SIP Register


Yvan
Forum: IP Office Contact Center 11-06-2017, 12:22 PM
Replies: 4
Views: 1,033
Posted By lebon
HI, - I think this feature works with the...

HI,

- I think this feature works with the Web UI, but I may have been wrong

Yvan
Forum: Small and Medium Business Communications 10-03-2017, 02:51 PM
Replies: 0
Views: 1,307
Posted By lebon
One-x Mobile resilience

Hi,

Solution IPO Primary and Secondary run on VMWARE
IPO 10.1.0.237

One-x Portal and Avaya Communicator work fine in résilience mode

But One-x Mobile no work

One-x Mobile connect a...
Forum: IP Office Contact Center 06-08-2017, 02:07 PM
Replies: 1
Views: 1,549
Posted By lebon
Topic to Topic

Hi

I have this in the same call flows

Topic 1 => Topic ALL

It does not work :-(

But
Topic 1 => Annoucement => Topic ALL
Forum: Small and Medium Business Communications 05-27-2017, 01:19 PM
Replies: 2
Views: 2,838
Posted By lebon
All to response ping and nslookup to FQDN ? ...

All to response ping and nslookup to FQDN ?

for test : you put in the host file the ip fdqn and hostname into both ipo

Yvan
Forum: Small and Medium Business Communications 05-19-2017, 04:29 AM
Replies: 3
Views: 2,523
Posted By lebon
plds is done ...

plds is done
https://plds.avaya.com/poeticWeb/esd/viewDownload.htm;jsessionid=BC8D446183DD58584B5D2A28CD8B2028?Q=CD4BAF68C45EF07B1FA5D190269467B820DAABC8F54574282C5E3E897822F9A4
Forum: Small and Medium Business Communications 05-15-2017, 02:31 PM
Replies: 3
Views: 2,523
Posted By lebon
1°) You create ext "H323" not SIP 2°) You creat...

1°) You create ext "H323" not SIP
2°) You creat Useur
- Profil "Power User"

And then is not One-x communicator

Is Avaya Communicator
IP Office 10.0.3 Avaya Communicator 2.1.3.0.237 for...
Forum: Small and Medium Business Communications 04-06-2017, 01:37 PM
Replies: 1
Views: 1,799
Posted By lebon
For auto configur The simplest solution is to:...

For auto configur
The simplest solution is to:
You must pushed an xml file on the client PC into the directory:
C:\Users\l"Name of user"\AppData\Roaming\Avaya\Avaya Communicator
and the xml is...
Forum: Small and Medium Business Communications 03-15-2017, 01:09 AM
Replies: 2
Views: 1,010
Posted By lebon
Version : IPO 10.0.3 I have no server...

Version : IPO 10.0.3

I have no server application
Two one-x portals are in the IPO server edition ( IPO,VMPRO and One-x Portal)
In the One-x primary portal in "Configuration \ Host domain...
Forum: Small and Medium Business Communications 03-14-2017, 04:21 PM
Replies: 2
Views: 1,010
Posted By lebon
Avaya Comm résilience

Hi all,

One-x portal resiliency, does not work :mad:
I connect an Avaya Communicator, and in the monitor traces I get the same FQDN in the "onex_server" field and in the...
Forum: Small and Medium Business Communications 03-14-2017, 04:17 PM
Replies: 6
Views: 5,636
Posted By lebon
Hi all, It's a "bug" :mad: I open ticke...

Hi all, It's a "bug" :mad:

I open ticke for IPO 10.0.1
R & D made 2 patches
One for the LDAP sync and the other for the value "Vxxxx" in the source code of the users

I thought they...
Forum: Small and Medium Business Communications 03-12-2017, 07:51 AM
Replies: 2
Views: 1,061
Posted By lebon
many thanck

many thanck
Forum: Small and Medium Business Communications 03-12-2017, 04:02 AM
Replies: 2
Views: 1,061
Posted By lebon
Option in Settings\General

Hi all

- I look in the help, but no explanation ;-(

The "Use Local ip" option in "Settings \ General \ One-x portal"
When I uncheck one proposes "Remote IP"

- What is the use of...
Showing results 1 to 25 of 153

 
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