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Search: Posts Made By: covar
Forum: Mobile Communications 09-07-2017, 06:53 PM
Replies: 9
Views: 21,840
Posted By covar
FQDN or Static IP Address

Hi,

I'm trying to finish a One-X mobile setup for IP Office. The customer provided a public static IP and Android App connects partially. Whenever I try to enable VoIP I get an error "VoIP...
Forum: IP Office Contact Center 04-24-2017, 03:31 PM
Replies: 6
Views: 4,139
Posted By covar
Custom parameter Report Builder 3.0

Hi,

I've been trying to set up custom parameters to filter information displayed on a Tablix element.

I've managed to get it to work within Report Builder 3.0, where I would ask for agents'...
Forum: Mobile Communications 04-17-2017, 02:00 PM
Replies: 3
Views: 22,530
Posted By covar
Exclamation Not quite clear on how to enable VoIP over One-X Mobile Preferred

Hi,

I've gone through the manuals and I've managed to enable One-X Mobile on Android devices and make calls using features from the IP Office. However, when I try to enable VoIP functionality,...
Forum: Small and Medium Business Communications 08-29-2016, 02:24 PM
Replies: 10
Views: 6,795
Posted By covar
What I ended up doing was create Virtual Users...

What I ended up doing was create Virtual Users with Assigned User Rights and Shortcodes as part of User rights. It's a horrible way to do it, but it's the only way I found to have control over a user...
Forum: IP Office Contact Center 07-22-2016, 05:33 PM
Replies: 1
Views: 1,586
Posted By covar
Question AG Reports statistic differences

I'm running on IP Office Contact Center 9.1.22 and I've struggled with reporting features. Finally I got reports that kind of show information from the only topic and AG the customer has configured....
Forum: IP Office Contact Center 04-04-2016, 08:42 AM
Replies: 3
Views: 3,203
Posted By covar
What should I look for?

What should I look for?
Forum: IP Office Contact Center 03-31-2016, 09:49 AM
Replies: 3
Views: 3,203
Posted By covar
Exclamation User Interface for Reporting Error

Hi,

I have IPOCC 9.1 running. On one specific Supervisor PC i'm getting an error when trying to access Contact Detail reports or Historical Reports.

A message appears:

Unknown Host...
Forum: IP Office Contact Center 02-08-2016, 10:23 AM
Replies: 2
Views: 4,095
Posted By covar
Thanks for the quick reply! :) I've talked...

Thanks for the quick reply! :)

I've talked to support about this issue, for I do believe it's not really useful to have an inbound statistic that is also accounting outbound calls.

They've...
Forum: IP Office Contact Center 02-05-2016, 07:38 AM
Replies: 2
Views: 4,095
Posted By covar
Exclamation Simple Inbound Call Report for Agent

I'm trying to get a - what I'd say is BASIC- report on IPO CC. What I need is to know how many calls were transferred to the AG and how many calls were handled by each agent.

I'm using totNNew<-RC...
Forum: IP Office Contact Center 11-13-2015, 08:44 PM
Replies: 5
Views: 4,576
Posted By covar
A "Critical Patch" was released on October 15 on...

A "Critical Patch" was released on October 15 on the support site. I installed the patch, and queue of customers is working. I'm having problems with reporting now. Some basic statistics are not...
Forum: IP Office Contact Center 10-29-2015, 02:24 PM
Replies: 6
Views: 4,489
Posted By covar
Hi, I'm having a similar problem. In fact,...

Hi, I'm having a similar problem.

In fact, yesterday the CallFlow was not working when checking if available agents could take the call. So I was sending all calls directly to the call center.
...
Forum: IP Office Contact Center 10-27-2015, 01:11 PM
Replies: 5
Views: 4,576
Posted By covar
Question I've tried to create the Call Flow so when Agents...

I've tried to create the Call Flow so when Agents are busy and no available agents exist, the call plays an announcement and wait for Available agents on the AG Group. I believe this is not only...
Forum: IP Office Contact Center 10-21-2015, 05:54 AM
Replies: 2
Views: 2,350
Posted By covar
Unhappy I've tried generating the reports from the...

I've tried generating the reports from the Read-only files. Same result. The total of incoming calls, conversation totals and abandoned or lost calls are not the same when compared to the totals...
Forum: IP Office Contact Center 10-20-2015, 10:04 PM
Replies: 2
Views: 2,350
Posted By covar
Unhappy Topic Reports and Agent Reports dont add up

Hi.

I have an IPO CC 9.1 running. We've managed to get it working after some issues while installing it. However, we're into the report configuration. I've managed to configure Historic Reports...
Forum: IP Office Contact Center 09-30-2015, 07:01 AM
Replies: 1
Views: 4,006
Posted By covar
Unhappy Third Party IP Endpoint License consumed by IPO CC

I have an IPO CC running version 9.1, using IPO Server edition + IPO500v2 Expansion as secondary module.

Everything is running as expected. However, I added a 3rd Party IP Endpoint for an ATA to...
Forum: IP Office Contact Center 09-29-2015, 06:21 PM
Replies: 5
Views: 4,576
Posted By covar
http://support.avaya.com/forums/C:\Users\Pablo\Des...

http://support.avaya.com/forums/C:\Users\Pablo\Desktop\callflow.png
Forum: IP Office Contact Center 09-29-2015, 06:20 PM
Replies: 5
Views: 4,576
Posted By covar
Hi. I'm having an issue with a call flow. I have...

Hi. I'm having an issue with a call flow. I have a topic configured and need the classic setup where if no agents are available, a "Queue announcement" will be played to the caller, letting them know...
Forum: IP Office Contact Center 09-28-2015, 11:22 AM
Replies: 4
Views: 1,893
Posted By covar
I'm going through the same issue right now....

I'm going through the same issue right now. Thought it might be an issue with the profile or with privileges. I've tried it with all the supervisors logged off and still, no duplication allowed. A...
Forum: IP Office Contact Center 09-23-2015, 06:03 PM
Replies: 7
Views: 4,243
Posted By covar
Solution Confirmed Excellent! I saw the option but was hesitant. If...

Excellent! I saw the option but was hesitant. If now I know that the original labels are kept, so nothing else goes missing, I'll do that. Thanks for the reply!
Forum: IP Office Contact Center 09-23-2015, 01:02 PM
Replies: 7
Views: 4,243
Posted By covar
Wow, that sucks! Anyone at least knows how to...

Wow, that sucks! Anyone at least knows how to change the default headers within the tables so I can put a name instead of the abbreviated variable name? For example: totNewCon, just so I can change...
Forum: IP Office Contact Center 09-22-2015, 12:48 PM
Replies: 7
Views: 4,243
Posted By covar
I'm looking into Custom Reports myself. Within...

I'm looking into Custom Reports myself. Within Avaya CCC we had the option of creating Custom Reports with Crystal Reports and with Avaya CCR through MS Report Builder 3.0. I understand how "custom"...
Showing results 1 to 21 of 21

 
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