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Forum: Contact Center Applications 03-23-2015, 10:15 AM
Replies: 8
Views: 6,419
Posted By grant111
Exclamation Solution

Apparently this is a service pack issue. This is the reply I received from Avaya support:

Session stays in the cls_sessions table when Agent leaves a conversation before a customer does is solved...
Forum: Contact Center Applications 03-04-2015, 08:36 AM
Replies: 8
Views: 6,419
Posted By grant111
Will do. Thanks for the help. Any idea what...

Will do. Thanks for the help.

Any idea what the issue might be? Is the AAAD not calling the customer_endsession web service or something?

Thanks again!
Forum: Contact Center Applications 03-02-2015, 08:54 AM
Replies: 8
Views: 6,419
Posted By grant111
AACC 6.4 the SDK for 6.4. Barely customized. The...

AACC 6.4 the SDK for 6.4. Barely customized. The only customizations I have actually made were to the CSS file so it contains my company logo and font styles.

Not sure if there is a service pack...
Forum: Contact Center Applications 02-27-2015, 08:49 AM
Replies: 8
Views: 6,419
Posted By grant111
Yes, I did configure that option. But that's for...

Yes, I did configure that option. But that's for closing the "contact" in the contact table. I'm looking at the sessions table.

I've tested a conversation and it looks like if the agent closes the...
Forum: Contact Center Applications 02-17-2015, 09:52 AM
Replies: 8
Views: 6,419
Posted By grant111
Question Remove old web comm sessions

Does anyone know a decent way to remove "stuck" sessions from the cls_Sessions table for web chat?

I keep getting sessions that stick around forever if a user is chatting on a mobile phone and...
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