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Forum: Contact Center Applications 07-02-2021, 04:56 AM
Replies: 2
Views: 8,840
Posted By gerso
We have configured 3 seconds between calls. The...

We have configured 3 seconds between calls. The issue dissapear when incoming calls were routed to CDN directly, stead of calls routed to CM-VDN-CDN. Avaya Professional Services proposed this...
Forum: Contact Center Applications 05-06-2021, 04:20 AM
Replies: 2
Views: 8,840
Posted By gerso
AAAD changes the state to Not Ready

We have a problem with our new Avaya Environment.
Our AAAD automatically changes the agent state, from Ready to Not Ready.

These changes can be seen in historical Reports.

In AAAD logs,...
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