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Forum: Contact Center Applications 08-10-2012, 03:41 PM
Replies: 4
Views: 12,073
Posted By aapawan123
Hi Simon, Looking at hotdisking in AACC SIP...

Hi Simon,

Looking at hotdisking in AACC SIP enviornment. Based on the response, AACC SIP enviornment will not work on hotdisking?
Forum: Contact Center Applications 07-21-2012, 07:09 AM
Replies: 1
Views: 6,589
Posted By aapawan123
Please make sure the MS SQL Server 2008...

Please make sure the MS SQL Server 2008 xp_cmdshell is enabled. You can do so by executing the SQL command on the MS SQL Server 2008.

EXEC sp_configure 'show advanced options', 1
GO
RECONFIGURE...
Forum: Contact Center Applications 06-17-2012, 06:02 PM
Replies: 14
Views: 23,031
Posted By aapawan123
Hi stphnwd and Simon, I certainly appreciate all...

Hi stphnwd and Simon, I certainly appreciate all of your response. This helps greatly.

Regards,

Alan
Forum: Contact Center Applications 06-16-2012, 06:32 PM
Replies: 14
Views: 23,031
Posted By aapawan123
Hi Simon, Good to hear from you. Yes,...

Hi Simon,

Good to hear from you. Yes, different product and too much unclear and at times misleading information. Anyway, based on the Mission Critical High Availability document...
Forum: Contact Center Applications 06-16-2012, 12:09 AM
Replies: 14
Views: 23,031
Posted By aapawan123
Hi Simon, I am in the process of installing...

Hi Simon,

I am in the process of installing AMS HA as well. We ran into an issue where the 'maspvicheck' (PVI checker) fails and returns hardware error. Upon reviewing the log, the pvi checker...
Forum: Contact Center Applications 06-15-2012, 11:58 PM
Replies: 2
Views: 9,465
Posted By aapawan123
AMS (Linux) Issue with maspatch

Hello. I have installed AMS in Linux. I am able to access EM. Copied QFEs to /opt/avaya/ma/MAS/qfe folder and then ran 'maspatch list all'. I did not get the expected result. It did not list QFE...
Forum: Contact Center Applications 02-09-2012, 01:44 PM
Replies: 3
Views: 58,961
Posted By aapawan123
On the client PC, go to the Windows Services and...

On the client PC, go to the Windows Services and look for service name 'AS Media Proxy Service'. Make sure that service is running. If it is, close CCE Desktop, restart the service and launch CCE...
Forum: Contact Center Applications 09-05-2011, 03:05 PM
Replies: 1
Views: 16,122
Posted By aapawan123
I found the answer to this question. Whispers are...

I found the answer to this question. Whispers are not available in AACC. I wonder if there is any alternative. Anybody know?
Forum: Contact Center Applications 08-28-2011, 09:35 PM
Replies: 1
Views: 16,122
Posted By aapawan123
AACC 6.1/6.2 Whisper

Hello,

Does anybody know whether or not in AACC 6.1/6.2 it is possible to send whisper announcement to the agent as the call is delivered to the agent? This would be a SIP enabled contact center....
Forum: Contact Center Applications 08-12-2011, 03:48 PM
Replies: 2
Views: 16,447
Posted By aapawan123
I believe it is only Windows Server 2008 RD...

I believe it is only Windows Server 2008 RD Standard/Enterprise x64
Forum: Contact Center Applications 07-15-2011, 03:53 PM
Replies: 1
Views: 14,134
Posted By aapawan123
The CCE Agent has been removed from the CCE...

The CCE Agent has been removed from the CCE product suite since 4.0. The reason you are able to register phoneX.ocx is being CCE Supervisor 4.0 is still using that component. However, since CCE 4.1,...
Forum: Contact Center Applications 07-01-2011, 01:46 PM
Replies: 3
Views: 16,899
Posted By aapawan123
gisellebg, I believe your issue is similar to...

gisellebg, I believe your issue is similar to mjervis01. The issue is that the program schedule isn't restarted by PCMS eventhough there are work items to be processed. As droat mentioned, this issue...
Forum: Contact Center Applications 06-10-2011, 04:49 PM
Replies: 1
Views: 17,462
Posted By aapawan123
Check the following: 1) On CCE Desktop,...

Check the following:

1) On CCE Desktop, click Tools -> Options -> IDS View Client tab

Make sure the CCE Desktop IDS Client URL is correct and is pointing to the server where the IDS View...
Forum: Contact Center Applications 05-27-2011, 10:39 PM
Replies: 4
Views: 20,031
Posted By aapawan123
in 3.0.3, it's 'procDeleteEventDetail' and...

in 3.0.3, it's 'procDeleteEventDetail' and 'procDeleteStats'. This will delete the events and stats table where most of the records.
Forum: Contact Center Applications 05-07-2011, 12:10 AM
Replies: 4
Views: 16,840
Posted By aapawan123
Here is the stunnel URL - http://www.stunnel.org/

Here is the stunnel URL - http://www.stunnel.org/
Forum: Contact Center Applications 05-07-2011, 12:09 AM
Replies: 4
Views: 16,840
Posted By aapawan123
You can use a open source 'stunnel' application...

You can use a open source 'stunnel' application which is a SSL tunneling proxy to add SSL functionality to POP3. You simply install this program where EMS is installed and point the EMS queue POP3 to...
Forum: Contact Center Applications 04-05-2011, 02:13 PM
Replies: 1
Views: 13,900
Posted By aapawan123
You can certainly delete the cache data from...

You can certainly delete the cache data from ASMSData.dbo.InteractionStates table for the specific work item(s). However, this will leave orphan records in ASMSData1. This is why when deleting an...
Forum: Contact Center Applications 04-05-2011, 02:05 PM
Replies: 22
Views: 56,872
Posted By aapawan123
AACC - CCMA webadmin login failure

We are installing AACC 6.1 version to get the in a co-resident installation environment. The installation is successful without any errors. However, when go attempt to login to the CCMA using the...
Showing results 1 to 18 of 18

 
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