Avaya Support Forums  

Go Back   Avaya Support Forums > Search Forums

Showing results 1 to 6 of 6
Search took 0.00 seconds.
Search: Posts Made By: ddcastillo
Forum: Contact Center Applications 02-04-2014, 10:40 AM
Replies: 0
Views: 6,146
Posted By ddcastillo
Avaya Aura Agent Desktop - How to tell what version is installed on an Agent's PC

There are 3 ways to check the Agent's AAAD Version.

1. Windows -> Control Panel -> Add or Remove Programs -> Avaya Aura Agent Desktop -> Click here for support information (click)

2. Login to...
Forum: Contact Center Applications 12-04-2013, 02:45 PM
Replies: 0
Views: 7,447
Posted By ddcastillo
Exclamation Basic Troubleshooting - AACC

Hi all,

Just wanted to share some very common steps you can follow when troubleshooting your AACC environment when an issue is found. AACC has many components, so depending on the component,...
Forum: Contact Center Applications 12-04-2013, 02:17 PM
Replies: 2
Views: 6,105
Posted By ddcastillo
Hi there, What does APC stand for please? ...

Hi there,

What does APC stand for please?
Thanks,
Danie / AACC Solution Engineer – High Touch Support Services
Forum: Contact Center Applications 11-14-2013, 10:44 AM
Replies: 4
Views: 10,861
Posted By ddcastillo
Solution Delivered The "weightage" is the importance of the search...

The "weightage" is the importance of the search criteria. If you want them to be equally important, you set each criteria to 50%, since you have 2 search criteria.

Then once you have it...
Forum: Contact Center Applications 11-14-2013, 10:36 AM
Replies: 2
Views: 7,973
Posted By ddcastillo
Hi there, There are several ways to...

Hi there,

There are several ways to configure what you are wanting, depending on the type of PBX you are using.

For all AACC sites, regardless of the PBX, AACC has Call Presentation Classes...
Forum: Contact Center Applications 11-14-2013, 10:21 AM
Replies: 1
Views: 6,199
Posted By ddcastillo
AACC CachePing Functionality - CM (SIP) Versus CS1K (AML)

I wanted to cover this topic and see if it is helpful or interesting to anyone.

For many of our customers, whether you use a CM or a CS1K with your AACC HA solution, you may not understand the...
Showing results 1 to 6 of 6

 
Forum Jump

All times are GMT -7. The time now is 06:33 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.