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Search: Posts Made By: flaatten1
Forum: IP Office Contact Center 08-26-2015, 09:20 AM
Replies: 1
Views: 1,617
Posted By flaatten1
Try Administrator / Administrator. That's the...

Try Administrator / Administrator. That's the default.
Forum: Contact Center Applications 08-24-2015, 07:46 AM
Replies: 2
Views: 3,713
Posted By flaatten1
IP Office ACCS - Users

Does anyone know why IPO creates two user accounts for the same extension number when you create new agents in CCMA? When this happens, of course users can't use login to AAAD. Is there a way to...
Forum: IP Office Contact Center 08-21-2015, 07:45 AM
Replies: 4
Views: 1,882
Posted By flaatten1
Yes it's possible and you would use the IPOCC IVR...

Yes it's possible and you would use the IPOCC IVR with the ODBC connector. You would prompt and collect the account number and store it in a variable. Then pass that account number in the SQL query...
Forum: IP Office Contact Center 08-18-2015, 08:34 AM
Replies: 2
Views: 4,897
Posted By flaatten1
You can only have one TaskFlow set active at any...

You can only have one TaskFlow set active at any given time, but the set can have multiple task flows in it. Just add another Short Code / Topic, test skillset and test telephony task flow to the...
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