Forum: Contact Center Applications
06-07-2016, 02:32 AM
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Replies: 1
Views: 3,211
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Forum: Avaya Aura & Unified Communications
05-31-2016, 06:03 AM
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Replies: 2
Views: 6,867
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Forum: Avaya Aura & Unified Communications
02-13-2015, 07:32 AM
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Replies: 6
Views: 16,251
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Forum: Avaya Aura & Unified Communications
02-13-2015, 03:52 AM
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Replies: 6
Views: 16,251
Thanks for reply.
I got a new Avaya SIP phone...
Thanks for reply.
I got a new Avaya SIP phone 9621, and it's registering as AST device now, but still can't get feature buttons work...
I can see the station is registered in SM with Event...
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Forum: Avaya Aura & Unified Communications
02-06-2015, 03:12 AM
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Replies: 6
Views: 16,251
Can't login 9630 SIP IP Phone as AST Device to SM
I try to connect 9630 SIP phone to the Session Manager 6.3, but it's not connecting/registering as Avaya AST Device, so there are no Feature buttons assigned...
How to enable these features like on...
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Forum: Contact Center Applications
02-14-2014, 01:59 AM
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Replies: 4
Views: 7,511
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Forum: Contact Center Applications
02-13-2014, 01:52 AM
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Replies: 4
Views: 7,511
Call Work Codes always as 0
I have set CWC from 1-20 in the CMS Dictionary, but there are only "0" codes reported in the CMS.
Used CWC entering procedure: during the ACD call, agent push work-code button, then enter the code...
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Forum: Contact Center Applications
02-11-2014, 08:58 AM
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Replies: 2
Views: 11,191
I found a solution. The error occurred probably...
I found a solution. The error occurred probably because previously the new users were added from the operating system console (CLI). So now I have added them again but via the CMS Supervisor instead...
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Forum: Contact Center Applications
02-07-2014, 04:39 AM
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Replies: 2
Views: 11,191
CMS Supervisor error
I have got problems with new CMS Supervisors users. When I add new user (normal od administrator), I can't access the Dictionary or Exceptions operations.
If I try, the Supervisor displays such...
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