Avaya Support Forums  

Go Back   Avaya Support Forums > Search Forums

Showing results 1 to 3 of 3
Search took 0.00 seconds.
Search: Posts Made By: white38
Forum: Contact Center Applications 05-15-2016, 09:40 PM
Replies: 0
Views: 3,519
Posted By white38
Post AACC Skillset report does not match Multimedia Contacts Received

I have a report that for Skillset report for 1 skillset for the month of April is around 1600 and in the Contacts received in the multimedia reports state approx 4600.

When I complete a search in...
Forum: Contact Center Applications 08-15-2012, 07:05 PM
Replies: 0
Views: 7,767
Posted By white38
NES Contact Centre 6 Call by Call Report

Hi,
Customer has recently upgraded to Su08 on CC6.
There is a new "event" in the call by call report called "continuation". This seems to appear after nearly every call.
There is no reference to...
Forum: Contact Center Applications 11-18-2010, 05:41 PM
Replies: 1
Views: 15,618
Posted By white38
AACC Maximum CDN's in Master Script?

Hi...According to Engineering NTP there are maximum number of CDN's of 750 for an AML Contact Centre. Are there a maximum number of CDN's that can be referenced in the Master script or new "Contact...
Showing results 1 to 3 of 3

 
Forum Jump

All times are GMT -7. The time now is 06:22 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.