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Forum: Contact Center Applications 11-11-2018, 06:55 PM
Replies: 0
Views: 1,527
Posted By amarap
AACC 7.0.2.0 - Enterprise Web Chat - Custom Field Code

AACC 7.0.2.0 - Enterprise Web Chat - Custom Field Code

AACC - Enterprise Web Chat allows web frontend to configure Custom Fields. This is a very helpful feature as this allows to display...
Forum: Avaya Aura & Unified Communications 10-17-2018, 08:17 PM
Replies: 0
Views: 703
Posted By amarap
AACC 7.0.2.0 - AAAD Error Messages

Does anyone has access to AACC 7.0.2.0 - AAAD Error Messages and criteria's needs to be met for displaying these messages.

Sample Message: The Text Chat Session has been ended unexpectedly; the...
Forum: Avaya Aura & Unified Communications 10-14-2018, 07:24 PM
Replies: 0
Views: 666
Posted By amarap
AACC 7.0.2.0 - Switchover Handling Script - Stuck Contacts

We operate AACC 7.0.2.0 with Enterprise Web chat and currently we have over 1800 contacts stuck under "Switchover Handling Script". I'm able to see this data on "Real-Time" reports...
Forum: Contact Center Applications 10-11-2018, 09:02 PM
Replies: 2
Views: 1,434
Posted By amarap
AACC Log Reader Application

Does anyone know a good AACC log files reader application, mainly to read Multimedia log file such as CCMM_EnterpriseWebChat_AgentController, CCMM_EmailManager, ect.

Currently I'm using...
Forum: Contact Center Applications 10-11-2018, 09:00 PM
Replies: 5
Views: 5,614
Posted By amarap
AACC Log Reader Application?

Does anyone know a good AACC log files reader application, mainly to read Multimedia log file such as CCMM_EnterpriseWebChat_AgentController, CCMM_EmailManager, ect.

Currently I'm using...
Forum: Social Media and Business Communications 10-10-2018, 09:28 PM
Replies: 0
Views: 5,234
Posted By amarap
AACC Social Chat Integrations

Hello All

Currently we have an AACC 7.0.2.0 with Enterprise chat application.

Recently there is a big shift on social chat traffic, specially from Line and Viber.
I’m very keen to know what...
Forum: Contact Center Applications 10-10-2018, 08:50 PM
Replies: 0
Views: 865
Posted By amarap
AACC Social Chat Integrations

Hello All

Currently we have an AACC 7.0.2.0 with Enterprise chat application.

Recently there is a big shift on social chat traffic, specially from Line and Viber.
I’m very keen to know what...
Showing results 1 to 7 of 7

 
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