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Forum: Contact Center Applications 04-20-2016, 11:08 AM
Replies: 1
Views: 2,825
Posted By johns821
We were able to get it working by rebuilding the...

We were able to get it working by rebuilding the application and screenpop
Forum: Contact Center Applications 04-19-2016, 07:53 AM
Replies: 1
Views: 2,825
Posted By johns821
Screenpop cannot pass intrinsic for CfmContact ID

We are using a screenpop application in AACC Multimedia 6.4. We can pass the CLID, skillset and Contact ID. However, we cannot pass any other intrinsic such as the CfmContact ID (which includes the...
Forum: Contact Center Applications 09-25-2014, 08:37 AM
Replies: 1
Views: 2,528
Posted By johns821
We restarted OAM services and the Partition issue...

We restarted OAM services and the Partition issue is now resolved. :)
Forum: Contact Center Applications 09-22-2014, 10:25 AM
Replies: 1
Views: 2,528
Posted By johns821
Cannot add agent to Partition after 6.4 upgrade

Has anyone run into this issue after upgrading to AACC 6.4? Associating an agent with a partition does not update, even though we see an indication message that the partition has been updated. Could...
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