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Search: Posts Made By: mstasiek
Forum: IP Office Contact Center 01-30-2017, 07:47 AM
Replies: 3
Views: 2,498
Posted By mstasiek
Post call survey

Hello,

Has anyone ever launched post call survey in IPOCC? Is it possible?

I thought to use a script "Callback" with automatic Agent, which play the announcement, get DTMF from caller and save...
Forum: IP Office Contact Center 01-30-2017, 07:22 AM
Replies: 1
Views: 1,268
Posted By mstasiek
IPOCC - Voice and queue channels

I Have IPOCC 9.1.9 (VMWare) witn IP Office Server Edition 9.1.9 (VMWare)

I would like to ask when CHAP channels in IPOCC are used.
I know that IVR channels = number of simultaneous connections to...
Forum: Small and Medium Business Communications 07-25-2016, 10:14 AM
Replies: 0
Views: 1,837
Posted By mstasiek
ASBCE + IPO 9.1 - forcing SRTP for all calls maked/received by remote workers

Hi,

I have IPO R.9.1.7 with ASBCE 7.1 (Portwell CAD0208) and i have a problem with SRTP for calls received by remote workers (One-X Mobile Prefered for iOS/Android)

When remote worker make...
Forum: IP Office Contact Center 07-14-2016, 04:59 AM
Replies: 6
Views: 3,569
Posted By mstasiek
Hi, Yes, it works and completely solved my...

Hi,

Yes, it works and completely solved my problem with Multi-level IVR.
Thank you so much for help :)

Regards

Marcin
Forum: IP Office Contact Center 06-29-2016, 08:56 AM
Replies: 6
Views: 3,569
Posted By mstasiek
Hi. I tried both options, but no effect :(.

Hi.

I tried both options, but no effect :(.
Forum: IP Office Contact Center 06-05-2016, 09:20 AM
Replies: 3
Views: 1,778
Posted By mstasiek
Hi, I'm upgraded customer's IPOCC and IPO to...

Hi,

I'm upgraded customer's IPOCC and IPO to version 9.1.7 (10 agents and about 50 calls per day).
How far it is working properly (1 week).
Forum: IP Office Contact Center 06-05-2016, 09:17 AM
Replies: 3
Views: 1,569
Posted By mstasiek
Hello, I tried both sollution, but it does...

Hello,

I tried both sollution, but it does not works.
The problem is that if any value is stored in a variable, the system stop playing voice prompts and and immediately transfers the call to...
Forum: IP Office Contact Center 06-01-2016, 04:06 AM
Replies: 6
Views: 3,569
Posted By mstasiek
Hi. Thank you for reply. Please find attached...

Hi. Thank you for reply.
Please find attached zip file with TaskFlow set and IVR Scripts.
Forum: IP Office Contact Center 06-01-2016, 02:54 AM
Replies: 6
Views: 3,569
Posted By mstasiek
IPOCC - How to make option "Return to the previous menu" in TaskFlow

Hello,

I have IPOCC 9.1.6 with defined some CallFlows and IVR's.
I would like to make 2-level voice menu to allow customers selecting options via DTMF.

Example:

We have defined two topics...
Forum: IP Office Contact Center 02-06-2015, 01:07 AM
Replies: 0
Views: 1,982
Posted By mstasiek
Question IPOCC 9.0.3 - Queue position / estimated answer time

Hello,

I'm using IPOCC 9.0.3 with installed critical patch and try to setup voice informatuon about queue position and estimated answer time not work .

I cant's see variable "c.positionInQueue"...
Forum: IP Office Contact Center 02-03-2015, 04:36 PM
Replies: 8
Views: 3,892
Posted By mstasiek
Hello, I'm using IPOCC 9.0.3 and queue...

Hello,

I'm using IPOCC 9.0.3 and queue position and estimated answer time not work :(.
I installed attached IVR script and CallFlow example.

In queue position i hear always "0 second"
In...
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