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Search: Posts Made By: kalpanaautade
Forum: IP Office Contact Center 08-10-2016, 06:36 AM
Replies: 4
Views: 2,209
Posted By kalpanaautade
CntCfg table already contain default reporting...

CntCfg table already contain default reporting counters from IPOCC installation.
Forum: IP Office Contact Center 08-10-2016, 06:23 AM
Replies: 1
Tsf
Views: 1,786
Posted By kalpanaautade
If Agent not answered the call and get routed to...

If Agent not answered the call and get routed to another agent who answered within threshold then totNTSF will be 2 and totNTSF+ will be 1. That is how calls will not match with totNNew.
Forum: IP Office Contact Center 07-31-2016, 06:27 AM
Replies: 4
Views: 2,209
Posted By kalpanaautade
IPOCC provide Utility folder contain ReportEx.bat...

IPOCC provide Utility folder contain ReportEx.bat used for import/export realtime/historical report of IPOCC. In 9.1.6 wallboard can be exported as .wbd from interface where you create wallboard.
Forum: IP Office Contact Center 05-27-2016, 12:45 AM
Replies: 2
Views: 1,716
Posted By kalpanaautade
In Contact Detail Report you can see the caller...

In Contact Detail Report you can see the caller number and Agent information.
Forum: IP Office Contact Center 05-27-2016, 12:41 AM
Replies: 4
Views: 1,419
Posted By kalpanaautade
Topic level there is totNTransExtDestShift and...

Topic level there is totNTransExtDestShift and totNDoneExtDestShift .
Forum: IP Office Contact Center 05-25-2016, 07:18 AM
Replies: 1
Views: 1,465
Posted By kalpanaautade
'x5400' CallJob LivesIn Kernel and 'x9401'...

'x5400' CallJob LivesIn Kernel and 'x9401' calljob livesIn dialer
Forum: IP Office Contact Center 05-25-2016, 07:15 AM
Replies: 1
Views: 1,956
Posted By kalpanaautade
Can you please elaborate what exactly mean by...

Can you please elaborate what exactly mean by Rate of call Abandoned for Topic? These are few counters totNAban,totNAbanWait, totNAbanQueued, totNAbanAg, totNAbanExtDest.
Forum: IP Office Contact Center 05-25-2016, 06:30 AM
Replies: 3
Views: 2,952
Posted By kalpanaautade
You can use Wrap up button to not accept new...

You can use Wrap up button to not accept new Topic calls. in this state Agent goes in Wrap up without call.
Forum: IP Office Contact Center 05-25-2016, 06:14 AM
Replies: 1
Views: 1,315
Posted By kalpanaautade
In realtime Value element, you can use avgTQueued...

In realtime Value element, you can use avgTQueued that is Average wait time of calls in the queue[T].
Forum: IP Office Contact Center 05-24-2016, 02:16 AM
Replies: 4
Views: 1,723
Posted By kalpanaautade
For Transfer and consult, there is no difference...

For Transfer and consult, there is no difference for totNConv<-DCExt and totNNew<-DCExt counter.
Forum: IP Office Contact Center 05-12-2016, 05:52 AM
Replies: 3
Views: 2,952
Posted By kalpanaautade
Wrap time set in manager will not work at IPOCC...

Wrap time set in manager will not work at IPOCC UI.
Forum: IP Office Contact Center 03-11-2016, 12:15 AM
Replies: 6
Views: 2,257
Posted By kalpanaautade
Due to timezone and Database local, _now we take...

Due to timezone and Database local, _now we take different format which may not work for update in DB.

Dialer will also adjusting nextattempt value according to 'Closue' state of job.

We can...
Forum: IP Office Contact Center 03-08-2016, 09:15 PM
Replies: 2
Views: 1,605
Posted By kalpanaautade
In TBG “IPOCC 9.1.6 Reporting Task Based Guide ...

In TBG “IPOCC 9.1.6 Reporting Task Based Guide Issue 1.00.pdf “ on page 193 ReportEx is described.
Forum: IP Office Contact Center 03-06-2016, 11:10 PM
Replies: 2
Views: 1,996
Posted By kalpanaautade
In 9.1.6 release, IPOCC client will by default...

In 9.1.6 release, IPOCC client will by default take license from IPOCC server, that is Host IP address provided in first field. You can delete Workplace old entry of Client from IPOCC Server...
Forum: IP Office Contact Center 03-02-2016, 11:20 PM
Replies: 5
Views: 2,348
Posted By kalpanaautade
Are you Setting up Callback time in Closure...

Are you Setting up Callback time in Closure qualification or through IVR.
If set time using IVR then problem is in IVR script. Can you check and tell how date is updated to DB in script?
If...
Forum: IP Office Contact Center 02-21-2016, 09:12 PM
Replies: 3
Views: 2,641
Posted By kalpanaautade
In View, Option "Name" are for Descriptive...

In View, Option "Name" are for Descriptive information about field to be display when you are developing reports, If you want the description name to be visible in generated report then Go to...
Forum: IP Office Contact Center 02-11-2016, 10:37 PM
Replies: 1
Views: 2,143
Posted By kalpanaautade
In IPOCC Topic report there is KPI named TSF...

In IPOCC Topic report there is KPI named TSF under Telephony Service factor. Its similar to GoS. In IPOCC we can set threshold in Reporting Setting.
Forum: IP Office Contact Center 02-03-2016, 09:59 PM
Replies: 5
Views: 3,344
Posted By kalpanaautade
Its possible in IPOCC dialer to transfer outbound...

Its possible in IPOCC dialer to transfer outbound call to announcement using "IVR Script" element of Task flow.
In IVR editor we can use "Text To Speech" element for announcement. For text to...
Forum: IP Office Contact Center 01-28-2016, 10:28 PM
Replies: 11
Views: 5,418
Posted By kalpanaautade
In current releases its not supported to change...

In current releases its not supported to change browser version from registry.
Forum: IP Office Contact Center 01-25-2016, 03:31 AM
Replies: 11
Views: 5,418
Posted By kalpanaautade
For IPOCC 9.1.2 UI Web Brower support IE9 . In...

For IPOCC 9.1.2 UI Web Brower support IE9 . In upcoming release, Web browser will support IE10 and at agent end in UI can change version from registry as well.
Forum: IP Office Contact Center 01-25-2016, 03:05 AM
Replies: 2
Views: 2,165
Posted By kalpanaautade
IPOCC does not support IPOffice 500.

IPOCC does not support IPOffice 500.
Forum: IP Office Contact Center 01-11-2016, 09:09 PM
Replies: 1
Views: 1,930
Posted By kalpanaautade
Counter for Time of break and Reason of break is...

Counter for Time of break and Reason of break is not available in realtime. There is no way to show these value in Home.
Forum: IP Office Contact Center 12-14-2015, 11:52 PM
Replies: 2
Views: 2,954
Posted By kalpanaautade
If agent don't want call immediately after Off...

If agent don't want call immediately after Off Break then Before going On break agent signed off from groups , once he off break call not get immediately till agent not signed on to group again.
Forum: IP Office Contact Center 12-14-2015, 12:37 AM
Replies: 5
Views: 3,784
Posted By kalpanaautade
Deleted Agent data exist in cc and tr database...

Deleted Agent data exist in cc and tr database but it cannot be recovered through IPOCC reports.
Forum: IP Office Contact Center 11-30-2015, 11:14 PM
Replies: 8
Views: 3,800
Posted By kalpanaautade
For Dialer, we can set ExternOAD tag in job or...

For Dialer, we can set ExternOAD tag in job or Call flow . We can set it to different number which can be visible on customer end for call back.
Showing results 1 to 25 of 32

 
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