Forum: IP Telephony and Convergence
09-19-2018, 07:23 AM
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Replies: 2
Views: 6,225
Dial by Name
Usually as you are keying in a name, the called PBX will offer you a selection of names from which to choose. So you will can select either "smith" or "pmith" as needed.;)
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Forum: IP Telephony and Convergence
09-19-2018, 05:25 AM
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Replies: 2
Views: 6,225
Dial by Name
Usually as you are keying in a name, the called PBX will offer you a selection of names from which to choose. So you will can select either "smith" or "pmith" as needed.;)
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Forum: Contact Center Applications
06-29-2018, 10:02 AM
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Replies: 3
Views: 6,631
Is the CMS Server Build Correct?
When you installed the supervisor client, what server version did you specify. I see something like this when installing a 17.x supervisor client on a CMS 15 server. You can run the installation...
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Forum: Avaya Aura & Unified Communications
06-29-2018, 09:55 AM
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Replies: 6
Views: 22,018
It Could Be the Users Carrier
Did you do the installation or did you leave it up to the user? The best results I have had is building it on the PC at work and then directing the user to remote into his or her desktop.:) Also we...
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Forum: Contact Center Applications
05-02-2018, 10:52 AM
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Replies: 4
Views: 6,975
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Forum: IP Telephony and Convergence
05-02-2018, 10:45 AM
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Replies: 6
Views: 14,107
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Forum: IP Telephony and Convergence
05-02-2018, 10:06 AM
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Replies: 4
Views: 9,736
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Forum: Messaging
03-23-2018, 10:16 AM
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Replies: 1
Views: 9,238
We Use FTP Pro
First of all it depends on what does the back up. We use a system that requires a software "agent" on each server to be backed up.
But for this particular requirement, I use Ipswitch WS_FTP to...
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Forum: Contact Center Applications
03-23-2018, 10:06 AM
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Replies: 4
Views: 6,975
Make Your MLN a VDN
I take it that this is your main listed number (MLN). If so I would turn the MLN into a vector directory number VDN and satisfy your requirements in a vector. That's the way we do it.:D
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Forum: IP Telephony and Convergence
03-23-2018, 09:57 AM
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Replies: 4
Views: 9,736
Try Using EC500
Here's how we run our help desk. And I hope this might work for you.
Use two route-to steps to ring a station for each of the two teams.
Then have each ring-to destination pass the call to...
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Forum: Enterprise PBX Communications Systems
03-23-2018, 05:22 AM
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Replies: 2
Views: 15,140
Add a coverage path to the HuntGroup
As soon as you said hunt-group, my first thought was to add the VDN of the split you want for the end point as the coverage path. The only "gotcha" in this is that you cannot cover to a cover. So...
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Forum: Enterprise PBX Communications Systems
09-29-2017, 04:56 AM
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Replies: 2
Views: 15,622
That was the answer Mitta!
Try to dial 711 from Trunk Line TAC number and confirm if this is successful or not.
:)Success
Ensure You have a entry in dial plan for 711 3 3 as ars, put trace in CM share the trace log. Also...
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Forum: Enterprise PBX Communications Systems
09-28-2017, 10:55 AM
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Replies: 2
Views: 15,622
Connecting to 711 without using the FAC "9"
My firm is working into the 21st century by "fits and starts.":o One of my recent tasks is to insure that a staff person can call the 711 service when required.
I confirmed that staff can dial...
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Forum: IP Telephony and Convergence
09-27-2017, 06:43 AM
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Replies: 7
Views: 9,482
Well Done Mark!
Thank you for the "heads up" on this important topic. I always like to like to "Get it right." Much appreciated!:D
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Forum: IP Telephony and Convergence
09-27-2017, 06:39 AM
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Replies: 7
Views: 9,482
What is the Situation?
It can be just as you say but probably not from your phone. To be clear this will be one of the dreaded "It depends" answers:
If a station dials 911, the system places the call to whatever...
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Forum: IP Telephony and Convergence
09-26-2017, 10:46 AM
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Replies: 7
Views: 9,482
Is there a Person Present?
I know of nothing that Avaya offers in the case of someone who is physically present with the user. In any case, it would not be smart to have a visable button to push. This is the purpose of hidden...
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Forum: IP Telephony and Convergence
09-26-2017, 10:11 AM
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Replies: 7
Views: 9,482
Malicious Call Trace.
I'm sorry friends. This is MCT (my bad).:o look in either Avaya AuraTM Communication Manager Feature Description and Implementation
or
Avaya AuraTM Communication Manager Screen Reference
for...
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Forum: Telephones, Adjuncts, and Adapters
09-26-2017, 09:18 AM
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Replies: 3
Views: 9,014
Allow VDN Override
First of all I regret that I took so long to answer.:o Please look at tab one of the related vector directory number (VDN). There is an option called "Allow VDN Override?" Change the selection to "y"...
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Forum: IP Telephony and Convergence
09-26-2017, 08:58 AM
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Replies: 2
Views: 5,366
What Need are You Trying to Address?
If you are looking to insure reports on internal station to station calls, use the "intra-switch-cdr" table.
If your concern is for call recording that does no use a Meet-me conference connection,...
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Forum: IP Telephony and Convergence
09-26-2017, 08:30 AM
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Replies: 7
Views: 9,482
Not Possible
:confused: The button is called "criss-alert." The whole reason for the button is to alert the station's user.
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Forum: Contact Center Applications
09-26-2017, 08:25 AM
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Replies: 1
Views: 3,541
Can an Agent Receive a Call Now?
Here are the conditions:
The agent is . . .
logged in
set to “auto in”
in an “available” state
not set to “Auxiliary Work”
in the “After Call...
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Forum: IP Telephony and Convergence
09-07-2017, 05:11 AM
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Replies: 1
Views: 4,962
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Forum: Telephones, Adjuncts, and Adapters
09-06-2017, 08:56 AM
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Replies: 3
Views: 9,014
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Forum: Contact Center Applications
07-18-2017, 11:43 AM
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Replies: 2
Views: 4,654
Questions for the sake of clairity
I am never embarrassed by asking what something means. And I have been in the industry for 20 years. Our industry seems to be enamored of acronyms and word substitutions. So I reserve the right to...
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Forum: Telephones, Adjuncts, and Adapters
07-18-2017, 10:38 AM
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Replies: 3
Views: 10,163
Ringing to a Bridged Appearance
Yes. That is the person's assertion. He tells me that people who should not know the extension of the bridged appearance, show up ringing in on them. I doubt this is the case. But I would like to be...
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