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Search: Posts Made By: vjheath
Forum: Avaya Breeze™ Collaboratory 02-11-2020, 03:23 PM
Replies: 0
Views: 7,611
Posted By vjheath
Solution Confirmed RESOLVED: Outbound calling issue February 11, 2020

ISSUE: Outbound calling fails from certain demos in ENVxx and LabXXX environments.

REASON: Calls with invalid/spoofed From values are being rejected by a new carrier.

A valid From number...
Forum: Avaya Breeze™ Collaboratory 09-26-2019, 04:41 PM
Replies: 14
Views: 22,207
Posted By vjheath
ED Cluster setting for RTS

>>So, firstly I'd like to know where you add the text of the announcement - do you have to add a "Play Announcement" control prior to the Recognize Speech control? Secondly, why does it skip onto the...
Forum: Avaya Breeze™ Collaboratory 06-07-2019, 02:13 PM
Replies: 0
Views: 5,701
Posted By vjheath
Exclamation Collaboratory Outage June 6 - Resolved

Dear users,
Our platform experienced a service impacting issue yesterday which affected all Avaya Breeze collaboratory labs numbered 100-200. The issue was resolved yesterday morning, and each lab...
Forum: Avaya Breeze™ Collaboratory 11-15-2018, 10:52 AM
Replies: 1
Views: 5,861
Posted By vjheath
Lab122 restored

Lab 122 is operating normally after a restart. Let us know how your testing goes.
Forum: Avaya Breeze™ Collaboratory 05-29-2018, 04:44 PM
Replies: 1
Views: 10,323
Posted By vjheath
ED Admin Routing rules v. 3.4

This has changed in ED version 3.4. Workflows are assigned to a DID through the ED Admin Routing tab. In collaboratory, you can setup a rule for each of the 10 numbers behind 23xx.

Select Call...
Forum: Avaya Breeze™ Collaboratory 01-11-2018, 09:46 AM
Replies: 1
Views: 8,157
Posted By vjheath
Lab 143 DID

I just tried the DID for lab 143 and my call was answered, and caller heard dialtone as expected. Entering 4 digits like 2300 - 2309 will invoke a snap-in deployed to that service profile, or send...
Forum: Avaya Breeze™ Collaboratory 08-21-2017, 07:25 PM
Replies: 2
Views: 7,210
Posted By vjheath
Check Mark DTMF Tasks now on Lab 152

I have installed the SendDTMF dynamic tasks on lab 152. Let us know how your testing goes.
Forum: Avaya Breeze™ Collaboratory 08-24-2016, 04:56 PM
Replies: 5
Views: 13,369
Posted By vjheath
Adding Trust Certificates to Breeze: Illustrated

I added a presentation with screenshots to help guide people through the process of adding trust certificates to Breeze, including how to obtain them.

I hope this is useful information.
Forum: Avaya Breeze™ Collaboratory 07-01-2016, 11:31 AM
Replies: 5
Views: 7,649
Posted By vjheath
Triggering ED workflow through postman

Now that you have your start schema in the Event Catalog, you can use POSTman to trigger that Engagement Designer workflow externally with these steps:

1. Download Postman from Google Store. ...
Forum: Avaya Breeze™ Collaboratory 02-03-2016, 03:46 PM
Replies: 6
Views: 17,073
Posted By vjheath
Question Which lab?

Is this an issue with your collaboratory lab? If so, could you please let us know what lab number you are using? Is this a new issue, or did you notice this the first time you tried to use the AMS?
Forum: Avaya Breeze™ Collaboratory 01-14-2016, 09:13 PM
Replies: 20
Views: 25,293
Posted By vjheath
OSGi dynamic tasks document

There is a formal version of the requested document under development, but this document should prove useful in the interim.
Forum: Avaya Breeze™ Collaboratory 12-23-2015, 03:53 PM
Replies: 5
Views: 13,369
Posted By vjheath
REST certificate chaining issue resolved

Hi Robert,
The team worked with the customer and have added the needed CA to the UCCLUSTER in the affected lab, and shared the procedure with him. The customer has confirmed that he was able to...
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