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Forum: Contact Center Applications 11-18-2012, 01:29 PM
Replies: 5
Views: 20,777
Posted By cpage
AES TSAPI Server = IP of the AES AES TSAPI...

AES TSAPI Server = IP of the AES
AES TSAPI Switch Name = CLAN or Proc-R

do you have the TSAPI tool installed on the server? have you tested it to see if you can get a CTI Link connection?
Forum: Contact Center Applications 11-02-2012, 12:02 AM
Replies: 0
Views: 18,354
Posted By cpage
Multiple Device Registration Recording

Hi All,

Im currently running the below

CM 5.2
AES 6.1
Verint V11.1

Issue: When using Multiple Device Registration to record the calls I'm not getting CTI for the extensions "Fail to...
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