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Search: Posts Made By: arsha2
Forum: IP Office Contact Center 09-07-2020, 02:35 AM
Replies: 6
Views: 3,808
Posted By arsha2
Hi , In IPOCC Rls 10.1.2.3 my also...

Hi ,
In IPOCC Rls 10.1.2.3

my also automatic OB dialer is ok and connecting to playany IVR script.
am using ODSI_Evaluation == 1 in Task flow but issue is that IVR script start playing while...
Forum: IP Office Contact Center 09-07-2020, 02:21 AM
Replies: 6
Views: 4,108
Posted By arsha2
Hi All, In IPOCC Rls 10.1.2.3 my also...

Hi All,
In IPOCC Rls 10.1.2.3

my also automatic OB dialer is ok and connecting to playany IVR script.
am using ODSI_Evaluation == 1 in Task flow but issue is that IVR script start playing while...
Forum: IP Office Contact Center 09-05-2020, 01:48 AM
Replies: 0
Views: 311
Posted By arsha2
Exclamation IPOCC- TF - external caller connection confirmation

Dear All,

IPOCC Rls 10.1.2.3

Can you please give me idea.
How to check external caller, mobile # , (in Task Flow) is connected (has picked the call) to start IVR script?
Any particular...
Forum: IP Office Contact Center 09-03-2020, 10:57 AM
Replies: 1
Views: 393
Posted By arsha2
no one use this feature yet? any avaya ipocc...

no one use this feature yet?
any avaya ipocc specialist please?

BR
thanks in advance
Forum: IP Office Contact Center 09-02-2020, 01:26 AM
Replies: 1
Views: 393
Posted By arsha2
Exclamation IPOCC- Dialer- odcsvimp import job by dos cmd

Hi Friends,
Can anyone know what is odcsvimp import ti import any job from Dos cmd. i read doc but facing issue to get correct dos command for odcsvimp.

as per doc, here is command

conrol file...
Forum: Contact Center Applications 08-09-2020, 06:06 AM
Replies: 3
Views: 959
Posted By arsha2
Any ACCS expert can tell me what soft phone /...

Any ACCS expert can tell me what soft phone / soft client has been used in ACCS AAD.
ACCS AAD with hard phone is working but need any soft phone to work with ACCS AAD as telephony resources?

BR
Forum: Contact Center Applications 08-07-2020, 03:34 AM
Replies: 3
Views: 959
Posted By arsha2
Question ACCS 7.1 which one is telephony resources

Dear All,

Anyone know that which Telephony resource has to be used in ACCS agent desktop ( as in IPOCC with UI we always used Avaya Communicator for telephony calls),

my Agent is login ...
Forum: IP Office Contact Center 10-22-2019, 06:11 AM
Replies: 0
Views: 3,200
Posted By arsha2
Exclamation IPOCC- IVR Abandon calls handling

Hi All,
can anyone know how to handle IVR script or Task flow that any call disconnect by caller should not treat as abandon call at any IVR stage, only calls in agent waiting queue treat as abandon...
Forum: IP Office Contact Center 03-12-2019, 09:17 AM
Replies: 2
Views: 4,747
Posted By arsha2
why v-style host id picked by weblm 7.1? how to...

why v-style host id picked by weblm 7.1?
how to remove it and match with mac address so that lic can work,?
any help
Forum: IP Office Contact Center 02-16-2019, 09:52 AM
Replies: 1
Views: 2,227
Posted By arsha2
Angry IVR Script- Dbupdate failed- error is randomly. why?

Hi All,
can some one tell me reason of failure/error of db update failed randomly. due to this error it not update Db data and db fields left blank where scrip tag got variable data successfully....
Forum: IP Office Contact Center 09-20-2018, 10:35 AM
Replies: 1
Views: 1,387
Posted By arsha2
IPOCC- TF or IVR script can dial external Numbers

Can IPOCC Rls 10.1 Task flow or IVR script dial external caller mobile number. if yes which element / variable can be used to dial any external number with prior trunk access code.
any idea?
Forum: IP Office Contact Center 09-20-2018, 10:32 AM
Replies: 0
Views: 1,087
Posted By arsha2
IPOCC- Dialer- dial 02 external numbers in one job

Can IPOCC Dialer campaign dial two external numbers and join them as conference call.
at a normal case, dialer do conf call between external number and any agent/ IVR script but i want to do both...
Forum: IP Office Contact Center 09-19-2018, 07:01 AM
Replies: 1
Views: 1,708
Posted By arsha2
IPOCC- Dialer- Divert to Topic# or IVR Script

IPOCC Rls 10.1

IPOCC dialer TF can be divert to IVR script / Topic after dialing and establishing external destination?
E.g.
As i want that Dialer dial external External as one job and...
Forum: IP Office Contact Center 09-19-2018, 06:54 AM
Replies: 0
Views: 1,151
Posted By arsha2
IPOCC- Dialer

IPOCC Rls 10.1

IPOCC Dialer, can be managed /add job by run command instead of using IPOCC Campaign/Dialer application? as i want to that add job by some application automatically?
Forum: IP Office Contact Center 09-19-2018, 06:51 AM
Replies: 0
Views: 1,154
Posted By arsha2
IPOCC- Get CLID but call would not answered- Possible?

IPOCC Rls 10.1

Can we get caller CLID without answering the call ( no cost to caller) by using IPOCC TF and IVR script? I have tried minimum TF-IVR logic to get CLID that successful that call...
Forum: IP Office Contact Center 09-19-2018, 06:43 AM
Replies: 4
Views: 2,251
Posted By arsha2
Ipocc

yes this very old known issue and many request has been launch to IPOCC team to improve it ( not big issue for them to handle it) but still no listening. I also again reach to CAM to improve in next...
Forum: IP Office Contact Center 07-31-2018, 09:42 AM
Replies: 4
Views: 2,251
Posted By arsha2
Anyone have experienced this db connection...

Anyone have experienced this db connection delayed timeout on IVR call flowr?
if how to handle to minimize time from default 60 second to 10/15 second or less?
Forum: IP Office Contact Center 07-12-2018, 10:34 AM
Replies: 4
Views: 2,251
Posted By arsha2
Question IPOCC- Open Database Error- delayed response in case DB SQL is down

in IPOCC IVR Editor, if Open DB has some SQL Server/DB link issue so Error response after 1 minutes for further action. I want to tear call with some Announcement/ call treatment but till 1 minutes...
Forum: IP Office Contact Center 06-30-2018, 10:16 AM
Replies: 0
Views: 2,154
Posted By arsha2
Check Mark IPOCC- Variable / TAG name for timeStamp

Hi,
Any one know about the TAG/ variable name of Time stamp to capture time and date of an event in IPOCC Rls 10.1?
If it is not available built-in so can we make timestamp TAG/variable ourselves?...
Forum: IP Office Contact Center 06-29-2018, 08:55 AM
Replies: 2
Views: 19,545
Posted By arsha2
given url lik in 2012 , is now not available a...

given url lik in 2012 , is now not available a Avaya website? why any idea?

Download the IPOCC validate script to your PC from this link: https://support.avaya.com/downloads/...roductId=P1568
Forum: IP Office Contact Center 06-29-2018, 06:44 AM
Replies: 1
Views: 1,888
Posted By arsha2
Any one have this task idea?

Any one have this task idea?
Forum: IP Office Contact Center 06-29-2018, 06:44 AM
Replies: 1
Views: 1,509
Posted By arsha2
Any one have this task idea?

Any one have this task idea?
Forum: IP Office Contact Center 06-28-2018, 01:07 AM
Replies: 1
Views: 1,888
Posted By arsha2
Solution Confirmed IPOCC- how to call .net API ( SOAP) from Scripts

Hi All,
Can anyone know, how to call API (.net) from IVR Scripts and based on API output how we do some decision after that in IVR scripts? Any idea?

IPOCC Rls 10.1
Forum: IP Office Contact Center 06-27-2018, 12:37 PM
Replies: 1
Views: 1,509
Posted By arsha2
Wink IPOCC- SECURE T-Pin & T-Pin Generation

Hi,
Any one know how to make IVR script for Secure T-pin generation script in IPOCC Rls 10.1
. As i know it is a conference call between Agent , caller and IVR script that caller insert pin code...
Forum: IP Office Contact Center 06-22-2018, 06:44 AM
Replies: 7
Views: 1,872
Posted By arsha2
See IVR LOG showing network shared folder is...

See IVR LOG showing network shared folder is exit.

K8802a 19:55:52.744 VC_VUS [0x00002658] VUS_Element::ElemText(leave...
Showing results 1 to 25 of 29

 
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