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Forum: Contact Center Applications 04-05-2010, 02:04 PM
Replies: 1
Views: 15,635
Posted By mvarela
Media proxy issue


Can anyone help me out with below issue.

When i open agent desktop application, when i click for login its showing "Connecting to Media proxy" it will take 3 minutes then it will show as...
Forum: Contact Center Applications 04-05-2010, 01:55 PM
Replies: 1
Views: 15,885
Posted By mvarela
Pass email content and attachments to an external application

We are upgrading to Contact Center Express 4.0. In the old version of CCE we did not use any development or rules. With the new version of CCE I have been asked to do the following: Pass emails...
Forum: Contact Center Applications 04-05-2010, 01:54 PM
Replies: 1
Views: 16,544
Posted By mvarela
CCE 4.0.1 IDS/Wallboard Agent Realtime Stats

We have a customer that is currently experiencing an issue in Wallboard where the agent realtime stats such as State and Total Calls isn't showing. However, prior to today, the same realtime...
Forum: Contact Center Applications 04-05-2010, 01:52 PM
Replies: 1
Views: 17,674
Posted By mvarela
SMS Gateway issue


Can any one help me out with below issue.

I am able to recieve the SMS but when i reply for the sms its not going through, even bulk sms also not working.

SMS gateway status in...
Showing results 1 to 4 of 4

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